11 Best OKR Software You Need to Know About (2022 Edition)

Read this article to find out the pros, cons and key features of the 11 best OKR software in the market today along with tips on buying what you need


min read

With the growing importance of goal setting and achievement across industries, the implementation of the OKR framework is on the rise. Consequently, most organizations are adopting OKR software to facilitate the process of setting and achieving company goals through Objectives and Key Results (OKRs). 

In this article, we seek to help growing organizations make an informed choice when it comes to buying the right OKR software. We will not only discuss the features to look out for, but also give you a comparative analysis of the best OKR software available in the market to decide which is best for your needs. 

OKR software key features: What not to miss

An OKR software is bound to have multiple features depending on its target users and level of advancement. However, for growing organizations, there are a few features that are a must have and should not be missed, including:

  • Ability to collaboratively set OKRs
  • Option to see OKRs visually that increases goal and progress transparency
  • Clear bifurcation between objectives and key results
  • Offer the flexibility to prioritize between different OKRs
  • Empower organizations to track OKR progress in real time
  • Provide insights on OKR progress with action plan
  • Offer OKR coaching to help managers leverage OKR benefits
  • Provide integrations with existing meeting tools and other commonly used communication and project management software (such as JIRA, Slack, MS Teams etc.)
  • Enable team members and managers  to create weekly OKR plans

Read: How to choose the right OKR software for a more detailed understanding of how to understand your OKR needs and find a suitable solution

Benefits of using an OKR software

There are several benefits of using an OKR software. Right from helping teams get on the same page, to facilitating greater accountability. Here is a quick snapshot of the possible advantage that OKR software enables:

1. Automated follow ups

One of the top benefits of OKR software is that it automates follow ups and nudges with the power of RPA to ensure that everyone regularly updates their progress on each OKR. This helps in grading OKR achievement as well as enables managers to gauge whether or not performance is on track.

2. Better goal transparency

Second, OKR software creates goal transparency for all. This way, everyone is able to visualize the goals in the same way and keep track of each other’s performance as well. 

3. Real time insights

An OKR software driven by AI also has the potential to help managers with real time insights. With an integrated dashboard, managers can monitor OKR performance and address any risks or challenges preemptively.

4. OKR coaching

Finally, another benefit of OKR software is that it also has the potential to help managers with OKR coaching which includes setting, monitoring and grading OKRs in the most effective manner. Furthermore, it can help managers align OKRs with 1:1 conversations with their team members via guided templates to ensure productive meetings. 

Read: How to calculate the Return on Investment (ROI) of using an OKR software to understand and measure real tangible benefits of OKR tools

11 best OKR software in 2022

Without much ado, let’s quickly explore the top 11 OKR software available in the market today. 

  • SuperBeings: Integrated OKR tool with performance management and employee engagement support
  • Betterworks: OKR software to help managers identify strengths and reward innovation
  • Leapsome: People enablement platform with the ability to set up recurring goal cycles with fixed timelines
  • Profit.co: OKR software with free functionalities for 5 team members
  • Culture Amp: Employee engagement and performance management solution with customizable OKR templates
  • 15Five: OKR and performance management platform backed by research from The Center for Evidence-Based Management (CEBMa) 
  • Weekdone: OKR tool with software and coaching capabilities
  • Gtmhub: OKR software with 200+ OKR examples for all teams
  • Engagedly: OKR software with robust goal visibility, statistics and tracking
  • Lattice: People success platform for OKR tracking with customizable goal weighting
  • Ally.io: OKR software providing OKR readiness and acceleration program

1. SuperBeings

Promotes breaking down company objectives into day-to-day projects to drive results

SuperBeings OKR software

Key features

  • Assign OKR champion — set accountability for top goals
  • OKR weights — Allocate different weight to OKRs to clarify priorities
  • Manager approval workflow for individual OKRs — review employee goals as you go
  • OKR coaching to managers by top industry experts 
  • Easier, timely and hassle-free OKR check-in with integrated Meetings tool
  • Integrations with top productivity and communication tools


  • Real time insights on day-to-day OKR progress
  • Assign owners for each objective, task and project
  • OKR coaching and onboarding support for powerful 1:1s


  • Mobile app is not yet available


The pricing for SuperBeings starts at $3.00 per user per month, being one of the lowest in the market with the features and capabilities offered. SuperBeings offers a 21 day free trial

2. Betterworks

Human capital management software focused on OKR based performance management and employee engagement ideal for team with 5+ members

BetterWorks OKR tool

Key features

  • Communicates goals to everyone in the organization
  • Tracks OKR progress along with automated updates
  • Enables managers to identify workforce strengths and opportunities for ambitious goal setting


  • Reward smart risk taking and innovation
  • Spot opportunities to pivot or improve key strategic initiatives early
  • Clear communication of how each OKR leads to organizational impact


  • Limited user-friendliness
  • Limited reporting capabilities


The Team Edition which is ideal for 5-250 employees is priced at $8.00 per user per month when billed annually. For organizations with 250+ employees, pricing is available on request. There is no free trial available. However, you can watch a pre-recorded product video.

Read: ROI of using an OKR software: Why should you invest in OKR tools

3. Leapsome

People Enablement platform for goals & OKRs management, performance reviews along with employee engagement and 360 feedback support

Leapsome goal management tool

Key features

  • Enables employees to leave comments on goal tracking to provide context
  • Provides automatic progress updates and tracking reminders
  • Offers the option to customize goal visibility at different levels


  • Ability to set up recurring goal cycles with fixed timelines
  • Increased accountability with progress timelines on dashboard with owner, contributor, and team filters
  • Ability to generate goal tree to highlight ownership


  • Absence of calendar integration for Outlook users
  • UI is not very attractive


Leapsome offers modular pricing for its different products which starts at $6.00 per user per month. Demo is available on request.

4. Profit.co

OKR software integrated with task, performance management, and employee engagement ideal for organizations of any size, free for upto 5 team members

profit.co OKR tool

Key features

  • Offers guided weekly-check in to track progress
  • Provides 7 types of key results to track any type of goals
  • Real-time heatmaps for strategic interventions


  • KPI library with 400+ inbuilt and custom KPIs
  • OKR templates to create OKRs within 5 minutes for every level
  • Opportunity to collaborate with mentions and tags


  • Inability to view tasks in Gantt chart format
  • Too many functionalities can be overwhelming in the beginning 


Profit.co is free for upto 5 members. The growth plan is priced at $7.00 per user per month, billed annually and the pricing for the enterprise plan is available on request. There is a 30 days free trial available for the growth plan

4. Culture Amp

Employee engagement and performance management solution focused on goal tracking, reviews and development ideal for teams with 25+ employees

cultureamp OKR tracking software

Key features

  • Dynamic goal management with cross-team collaboration
  • Greater OKR visibility
  • Seamless sharing of OKR results and feedback


  • User friendly, science backed
  • Easily customizable templates
  • Easy tracking of goal progress and alignment on outcomes


  • Lack of customizable reporting options
  • Limited automation in admin functionalities


Culture Amp offers three pricing plans dependent on the team size. Self starter for 25-200 employees, standard for 201-999 employees and enterprise for 1000+ employees. The pricing is available on request. Culture Amp doesn’t offer a free trial. However there is a pre-recorded 3 minute product demo

6. 15Five

Performance management platform with 1-on-1 tools, performance reviews and OKRs capabilities ideal for any team size

15five OKR management software

Key features

  • Tracking of OKRs in real time and weekly check-ins
  • Set individual OKRs and connect them with company goals
  • Reporting insights to identify areas of improvement


  • Backed by research from The Center for Evidence-Based Management (CEBMa) 
  • Availability of OKR coaching for managers
  • Great reminders to facilitate accountability for weekly progress reporting


  • Limited dashboard control
  • Lack of Outlook calendar integration


15Five’s pricing starts at $8.00 per user per month and increases to $14.00 per user per month depending on the features and capabilities required. 15Five offers a free trial that users can sign up for

7. Ally.io

OKR software to measure goals and track performance for organizations with 12+ team members

ally.io OKR software

Key features

  • OKR readiness and acceleration program for growing organizations
  • Visual dashboards and ability to give different weight to different priorities
  • Comprehensive OKR examples for different organizational levels


  • OKR coaching and consulting
  • Easily usable OKR templates designed by experts for all teams
  • OKR Check-ins and flexible OKR Scoring with guidance


  • Intuitiveness of UI is limited
  • OKR hierarchy may be confusing


Ally offers two plans, Growth and Enterprise. The Growth plan is priced at $7.00 per user per month, billed annually for a minimum of 12 users. The pricing for Enterprise plan is available. Free trial is available for 14 days.

8. Gtmhub

OKR software for enterprises and non-profits ideal for small, growing and enterprise teams

Gtmhub OKR software

Key features

  • 200+ OKR examples for all teams, including sales, marketing, leadership
  • Multiple ways to view alignment, structure ownership and create accountability
  • 160+ custom made insights for installation and OKR auditing


  • Integration with Slack, MS Teams
  • Ability to visualize OKRs in one place and customize visibility for better decision making
  • Easy OKR categorization with tags


  • Some basic functionalities lacking
  • Difficulty in navigation while setting OKRs at times


Gtmhub pricing starts at $7.00 per user per month for the start plan and increases as the capabilities and functionalities increase. Free trial is available for basic plans.

9. Engagedly

Performance management software with goal management system and regular check-ins ideal for medium sized organizations with annual OKR budget of $5000+ 

engagedly OKR tools

Key features

  • Easy insights into team performance 
  • Robust goal dashboard for goal visibility, statistics and tracking
  • Align organizational, team, and individual goals with multiple contributors


  • Real time check-in and progress update
  • Customizable and advanced analytics
  • Real time progress mapping and engagement with threads and discussions


  • Limited capability for goal customization
  • Some functions can be difficult to work with


The starting annual agreement for Engagedly is $5,000. Demo is available on request

10. Lattice

People success platform with a focus on tracking OKR/goals, gathering real-time feedback, 1-on-1 meetings ideal for teams with annual OKR budget of $4000+ 

Lattice OKR tool

Key features

  • Ability to integrate OKRs with 1:1s, performance check-ins
  • Customizable goal weighting
  • Speedy, frictionless surface for setting, tracking, and reflecting on goals


  • Progress-tracking integrations with JIRA and Salesforce
  • Advanced goal and OKR analytics


  • Can be difficult to use for some
  • UI has limited intuitive capabilities


Lattice is priced at $8.00 per user per month subject to a minimum annual agreement of $4000. You can request a product demo by signing up

11. Weekdone

OKR tool coaching capabilities ideal for small and medium sized organizations

Weekdone OKR tool

Key features

  • Ability to set weekly plans for OKR achievement
  • Personal OKR coaching and live OKR help chat
  • Weekly OKR progress reporting and e-mail


  • Hierarchy view to visualize goals effectively
  • OKR onboarding to transition from excel sheets to OKR software
  • OKR examples to facilitate an effective start


  • Set up may be complicated
  • The UX can be difficult to navigate at times


Weekdone is free for upto 3 users. The pricing for 4-10 users starts at $90 per month, billed annually and increases as the number of team members increase. There is a free trial available for 14 days for 4 or more users

Top OKR software for startups

Out of the 11 OKR software mentioned above and others, we have curated a list of top OKR software for scaling startups. 

These OKR tools focus on specific needs of fast growing organizations including limited budgets, growing and dynamic teams, limited bandwidth, changing expectations and the need for handholding and OKR coaching from time to time. 

The below section also mentions the specific reasons that make the selected OKR software ideal for startups.

1. SuperBeings

  • Provides the capability to scale up with addition of team members
  • Automated reporting, check-ns and AI recommendations to save time
  • OKR coaching for new managers for goal centered 1:1 conversations
  • Onboarding support for better OKR adaptation
  • Priced at only $3 per user per month 

2. Weekdone

  • Free customization and adaptation
  • Free version for very small teams
  • Specialized OKR coaching

3. Engagedly

  • Automated performance and OKR reviews
  • Highly customizable
  • Advanced analytics

4. Koan (by Gtmhub)

OKR and status tracking software ideal for fast growing organizations with free services option

Key features

  • Align daily operations and fixed goals
  • Insightful weekly goal status update
  • Shared visibility and view of OKRs across the organization


  • Flexible tracking of OKR progress
  • Tree view to track relationship between objectives and key results
  • Free basic functionalities for unlimited users and teams


  • 1-o-1 feedback missing
  • Limited customization capabilities


Koan offers a free tier for single teams that need basic functionalities. Pro tier with advanced functionalities, integrations, etc. is priced at $6.00 per user per month, billed annually. 30-day free trial is available for Pro version

5. Poplebox

OKR Software to align and track goals and priorities strategically and automatically with a provision for OKR coaching

Key features

  • Presence of OKR coaching to facilitate effectiveness
  • Customizable and presentable dashboards with charts, KPIs & narration
  • Robust integration for data extraction from tools like Jira, MySQL, Hubspot, Google Sheet, etc.


  • Easy onboarding and zero training time
  • Single dashboard view of all OKRs
  • OKR hand holding with expert coaches


  • Option to update activities while reviewing own goals missing
  • UX can be better like users have trouble signing in at times


The pricing starts at $7.00 per user per month for OKR+ Peformance suite. A demo and a 14-day free trial is available.

Key considerations to choose the best OKR software

Before we conclude, this final section will help you understand that as a growing organization, what are the top 4 things you should consider while making a choice for the best OKR software. Invariably, you will have to assess the features and align them with your needs. In addition you must:

1. Consider the price point

Ensure that the OKR software is well within your budget. You can start with the basic plan for the OKR software mentioned above and then upgrade as per your need. Mostly, your budget should be around $6.00-$8.00 per user per month. 

However, there are a few OKR software that do offer free services upto a certain number of users and SuperBeings which is priced at $3.00 per user per month with varied advanced features. These can be effective choices to help you scale up your OKR commitment effectively. Book a free SuperBeings tria

2. Check for free trial

As a growing organization, you may not have a complete clarity of what exactly you need and commitment to an OKR software without testing it for a few weeks can be challenging.

Therefore, do check with the OKR tools if they offer a free trial. Most of the tools ideal for growing organizations offer free trials for 14-30 days and can help you make an informed choice.

3. Team size

Next, you need to ensure that whichever OKR software you choose, it can support your team size and growth plans. Additionally, some OKR tools have different plans for different numbers of team members. Be cautious while choosing the plan ideal for you. 

If you choose a bigger plan than what you need, you will not only end up spending more, but your team members may also struggle with functionalities that might not be relevant to your use case. 

4. Integrations

Finally, you need to check whether or not the OKR software is offering integrations. It is important to have integrations with your preferred productivity or communication tool to prevent unnecessary context switching to update OKR status, respond to surveys, etc. Most OKR tools like SuperBeings offer comprehensive integrations with Slack, MS Teams, Jira, Asana etc. You need to pick the software that provides the right integration for your team needs. 

Wrapping Up

The OKR framework has proven to help many fast growing organizations in setting strategic goals and achieving them effectively. Adoption of the right OKR software can help you augment the effectiveness of your OKR process with seamless tracking, coaching, insights and much more. 

If interested, book a free demo with SuperBeings today. 21-day free trial. No credit card required

Suggested Reading

How to calculate the ROI of an OKR software

How to find the right OKR software

The ultimate guide to OKRs (downloadable PDF)

Sudeshna Roy

Marketing, SuperBeings

Hi There! I am Sudeshna. At SuperBeings, I lead our content strategy to bring you the best and latest on everything related to people management

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12 most common performance review biases and how to avoid them

Biases are common to all humans. If you look back at your day, you’ll realize that most of the decisions you made were based on some belief, prejudice or bias. While being biased is inherently human, its manifestation in some situations can lead to results which are far from ideal. And, that’s a topic we are discussing with this article, Performance Review Biases. 

Essentially, performance review biases and preconceptions, notions or beliefs that you may hold, which may consciously or unconsciously impact your judgment when you are evaluating the performance of your team members. Performance review biases, even if unconscious, can lead to serious implications for your team member whose performance is being evaluated. For instance, if you have a certain bias against someone, you might give them a poor rating, unconsciously, which might impact their promotion, increment and career trajectory. Thus, as a leader, it is very important for you to check if you have any performance review biases and introduce preventive strategies, wherever needed. 

Top 12 performance review biases to look out for

Let’s quickly look at the top 12 most common performance review biases that are observed in growing organizations, how they look like and how you can prevent them for your company. 

1. Halo effect


The Halo effect, like the term suggests, is when you put a halo over a person which is reflected in every perception you have about them. From a performance review bias perspective, it translates to a situation, where if a person has performed well in one aspect, you will have a bias that all other aspects of their performance are equally good which may not be the case. This suggests that their one good trait tends to overshadow all others. 


If an employee has shown attention to detail to a particular project, which resulted in positive outcomes for the organization, a manager may consider attention to detail as their primary trait and all other parameters of performance review will be negated. Chances are that even if the person is not punctual, misses deadlines, etc., the manager will still give them a higher rating, because their one trait that impressed the manager will overshadow the other performance incompetencies. 

How to prevent it:

To prevent the Halo effect, it is important for managers to evaluate the performance of their team members on multiple parameters and score them on each individually. In addition to the positive trait, you must objectively evaluate other factors which ultimately contribute to organizational success and assess the employee on a holistic level. This will ensure that one quality does not overshadow others, which equally determine the level of performance. 

2. Horns effect


A counterpart of the Halo effect is the Horns effect. Here, one negative trait or performance parameter tends to bring down the overall performance review for an employee. If you have had a poor experience with an employee on a particular aspect, you may believe that they are overall a poor performer, which may reflect in your rating, despite them performing well on other aspects. 


If an employee missed a particular deadline due to some personal reason, a manager might build a perception that they are not serious about their work. The delay in delivery of work then becomes the only important trait and other positives are ignored or overlooked.

How to prevent it:

Like the Halo effect, the best way to prevent the Horns effect is by taking into account multiple performance parameters and to get a clear understanding of the reason behind rating for each individual parameter. This will encourage you or any manager to rationally review a performance rather than being susceptible to performance review biases. 

3. Leniency bias


Leniency bias in performance review biases refers to a situation where you are more lenient in your rating, giving employees a higher rating than what their performance truly would yield. Leniency bias generally leads to overestimating the performance of some, resulting in the inability to differentiate average performance from top performers. Invariably, you may end up promoting some who still have room for improvement, while leaving others dissatisfied who truly deserve recognition and incentives. 


Mr X and Mr Y are at a similar level and perform the same role of running ads to drive online traffic. During the performance term, Mr X managed a traffic of 6000+ leads while Mr Y brought in only 1000+. Leniency effect kicks in when the manager rates both of them at a similar level, despite the difference in their outputs. Naturally, both of them will have similar increments and career paths, despite unequal efforts and results. This might lead to dissatisfaction, lower levels of engagement, and ultimately attrition. 

How to prevent it:

To differentiate between above average and top performance and to prevent falling prey to leniency bias, it is ideal to have a rating scale which increases the number of rating options after average. Instead of simply saying if a performer was average or above average, add options like excellent, high potential, high performer etc, after above average. 

4. Centrality bias


Centrality bias occurs if you rate your employee’s performance just in the middle of the spectrum. This generally occurs when you find it difficult to make a decision and go with a safe option. However, like leniency bias, this is also one of the performance review biases which makes it difficult to differentiate between low and top performers. 


Centrality bias is evident if for a particular manager most employees have received the middle rating or the average review. In the case of a 7 point rating scale 4 is the most common rating received by many.

How to prevent it:

One of the easiest ways to prevent this performance review bias is to eliminate the middle option from your rating scale. For instance, if you follow a 5 point rating scale, you should move to a 4 point scale and eliminate the middle option of average. This will push your managers to give a below or above average rating, and help differentiate between different performance levels.

5. Recency bias


Generally, performance reviews occur at the end of the year, and recency bias comes in if you take into account only the most recent performance of the employee as opposed to reviewing their performance through the year. Chances are if the performer delivered poorly in the end, their entire rating will be dependent on this performance if this bias is at play. This generally occurs because it is easiest to remember the things that happen most recently. However, they reduce the employees to a few weeks and overlook their contribution across the year.


If Ms Y brought in 3 new customers at the start of the year, resulting in 50 Lacs of business, however, she was unable to convert any clients in the last quarter. With recency bias, the manager will rate her performance below average or poorly, because of the most recent performance, despite having a worthwhile performance across the year. The manager will end up overlooking her performance in the initial months. 

How to prevent it:

Preventing recency bias requires adopting a continuous performance review framework. Here, you can focus on capturing performance feedback at regular intervals, when an employee achieves a milestone, completes a project, etc. All the feedback can then be consolidated to create an annual performance report based on which the final rating should be allocated. This will help you get sufficient data points to get a holistic performance view.

6. Primacy bias


First impressions last. That’s the best way to define the primacy bias. It stands on the flip side of recency bias. Here, the first or the first few instances of one’s performance tend to influence the final performance review. Whether the performance has been good or bad in the beginning is what defines the final appraisal call. 


When Mr O joined work, he was a little under confident in a new territory and could only close 1 deal in the first two months. However, as he learnt more about the product, his performance improved and by the end of the year, he closed 5 deals in just 2 weeks. However, in the event of primacy bias, his performance review will evaluate his performance as poor because he was unable to make a lasting first impression. 

How to prevent it:

Preventing primacy bias follows the same principles as recency effect. The idea is to make performance feedback a regular practice where it is taken at pre decided intervals and sometimes after completing some important milestones. This will help managers to get a snapshot of performance over the year with clear points to avoid being fixated on one or two incidents from the very beginning. 

7. Similar-to-me bias


As the name suggests, this is one of those performance review biases in which you may unconsciously give a higher rating to an employee who shares similar beliefs, skills, perceptions, etc. The rationale is quite simple, we tend to like people who are like us and often believe that the skills we possess are most desirable. However, this often leads to the creation of a homogeneous culture where diversity and inclusion don’t exist, leading to poor innovation and creativity. 


A manager Mr T has three employees reporting directly to him. Mr T is very process driven and appreciates the same quality to drive outcomes. While one of those employees, Ms S is also process driven, the others are not and all three have similar outcomes. With similar-to-me bias, Mr T is likely to give Ms S a higher rating because she works in the same way as him, despite equally good performance from the other two. 

How to prevent it:

As a performance review bias, the similar-to-me bias can be prevented by making assessments more objective and evidence backed. Encourage your managers to bifurcate performance reviews based on different parameters along with a reasoning behind each parameter. 

8. Contrast bias


Contrast bias occurs when a manager is evaluating performance for more than one employee and the performance of one becomes the benchmark for evaluating the performance of others instead of the company standard. At times, despite performing extremely well, an employee might just get an average rating because of the goal or the standard being used, leading to low engagement and satisfaction. 


If the sales target for a team is getting 5 new clients individually over a period of 6 months and one employee gets 10 new clients and others get 7, 8 and 9. Contrast bias occurs when the manager gives an average rating to the employee who brought in 7 clients because it is lower when compared to the performance of the employee who brought in 10. Despite performing better than the company standard and goal, the performance of this employee is not considered up to the mark, because of contrast bias.

How to prevent it:

To prevent this performance review bias, it is important that managers set clear performance expectations at the beginning of the performance period and evaluation is done strictly according to those parameters. It is even a good idea to define performance evaluation based on different levels of achievement and managers must be encouraged and trained to review each performance in silos, rather than comparing one with another. 

9. Attribution bias


You display attribution bias during a performance review when you attribute the reason behind a performance based on your beliefs and perceptions, rather than objective facts and logic. In attribution bias, we generally attribute our good performance to internal factors like hard work, dedication, etc. and poor performance to external factors like lack of support, collaboration. However, when it comes to evaluating the performance of others, we turn the tables. 


A classic example of attribution bias as one of the performance review biases is if Mr L has not been able to perform up to the mark and his manager has to evaluate his performance. With attribution bias, the manager, who might think Mr L is not hardworking, might believe that the reason for poor performance has been the casual attitude of Mr L, even if clearly, he wasn’t provided with the right tools and software needed for the job.  

How to prevent it:

To prevent attribution bias, it is important that managers clearly define the reasons they believe led to the good or bad performance and a similar exercise is undertaken by the employee as a part of self reflection. It is important to assess both internal and external factors and focus on continuous feedback from diverse sources to understand which factors have been behind the performance more than others. 

10. Gender bias


This is one of those performance review biases which are clear by the name. It suggests that when it comes to performance reviews, women are often evaluated based on their personality and behavior, while the performance of men is evaluated on the basis of their work. This leads to a skewed understanding of the contribution made by both genders, resulting in unfair distribution of rewards and recognition. 


Suppose there are two colleagues who are being evaluated, Mr G and Ms K and both of them have had similar achievements, milestones and areas of improvement. A performance review which says Mr G has great coding skills and is able to write perfect codes in a short time, while Ms K has a pleasant demeanor and is able to collaborate with everyone well. While both the reviews are positive, the former one for the male employee is based on functional competencies, which yields better rewards and promotions for him, leading to gender inequality at the workplace.

How to prevent it:

To prevent gender bias, it is important to make performance reviews structured and objective. You may want to steer away from open feedback and give your managers a pre populated template with a few blocks. Furthermore, encourage your managers to quantify how each performer’s contribution led to organizational impact, focusing on behavior and outcome rather than performance itself. 

11. Confirmation bias


All of us have preconceived notions about others and their performance. Confirmation bias occurs when you pay more heed to actions and information that confirm your bias about a particular performance than others which challenge your beliefs. Put simply, you are more likely to agree with opinions and facts which align with your evaluation of an individual’s performance, while negating those that give an alternate view. This gives a partial picture of an employee. 


If a manager believes that Ms B has performed well due to her high functional skills, punctuality and attention to details, you will give her a higher rating. If the manager received feedback from external resources reinforcing the same belief, they will add that to their narrative. However, if a contrary comment comes to the picture, a manager with confirmation bias might discount or completely ignore it. 

How to prevent it:

To prevent confirmation bias, managers need to think of their perceptions as potential truths and not the ultimate truths. An initial perception should be made, which should be confirmed or negated based on proofs and behaviors that come along the way, rather than the other way round. It is important to pay attention to and accept feedback that goes against one’s belief to get a complete picture of the employee’s performance. 

12. Idiosyncratic bias


As a manager, you may have some functional competencies which you are great at. However, there might be others where you have limited experience and expertise. One of the performance review biases in this case is the idiosyncratic bias. Here, you may end up being more lenient towards those who possess skills that you may have limited expertise with, while being more strict with those who share common skills like you. Often the reason behind is that, when someone evaluates performance based on skills that one has limited knowledge of, even small achievements make an impression, however, when it comes to evaluating skills one possesses, the standard for evaluation goes up. In either case, the performance review is not holistic. 


There is a manager Ms H who is great at sales, but has limited expertise in building proposals and attention to detail. She has two team members working with her Mr T & Ms L, where the former has sales experience and the latter has experience in creating proposals with utmost accuracy. Idiosyncratic bias creeps in when unconsciously, Ms H gives Ms L a higher rating than Mr T, because the standards set for what constitutes good performance are based on her level of expertise. 

How to prevent it:

To confront and prevent this performance review bias, managers must be encouraged to go beyond rating them based on their performance and what they believe has been the impact they have created. It is best for managers to consider whether or not their performance left an impression where the manager would want to work with the employee again. 

Prevent performance review biases with performance management tools

As humans, we are inherently biased and unconscious bias training can go a long way into helping us keep our biases in check. However, to ensure that biases don’t impact performance reviews for any employees, it is best to implement a performance management tool to reduce their incidence. A performance management tool, like SuperBeings, will help you:

Aggregate performance snapshots over time

Prevent performance review biases like primacy effect and recency effect, etc. which rely on one a year bias prone 9 box grid assessment, by replacing it with a system generated grid based on performance snapshots collected throughout the year. Not only will you get a holistic view of the performance, your managers will also get a clear understanding of which employees need help more than others.

Create performance snapshots

Equip your managers with a pre-built customizable template to answer simple questions about employee performance and potential at regular intervals to get a true snapshot of the performance and improvement from time to time. This will help managers objectively review performance at the end of the year.

Collect reviews holistically

Get inputs from diverse team members with automation to get a holistic view of an employee’s performance. This will help reduce the rater biases towards or against any employee and ensure that the reviews are genuine and authentic. 

While performance review biases are common, if you are able to prevent them, you will unlock a high performance culture which greatly recognizes and incentivizes good performance. Using a performance management tool can help you achieve the same. 

min read

Employee Net Promoter Score (eNPS): How to Use eNPS for Better Engagement

“Every employee can affect your company’s brand”- Tony Hseih, Former CEO, Zappos


Employee NPS is a key component for your organization if you wish to create a culture which engages, motivates and inspires employees and encourages them to recommend it to their friends. Here are a few quick points that you should not forget:

  • It helps organizations gauge the level of engagement and experience for employees by segmenting employees into promoters, passives and detractors (discussed later)
  • eNPS is important as it helps in employee retention as well as facilitate fast and effective hiring by ensuring a winning employer brand
  • It is best to conduct eNPS surveys on a regular basis to gauge trends over cycles and address fluctuations in real time
  • To improve your eNPS, you must focus on understanding each segment of employees and taking appropriate action
  • You must acknowledge that passives have a great potential of changing your eNPS and you should focus your efforts on bringing them up the score spectrum
  • Finally, you must use eNPS as a means to boost employee morale and track level and reasons for disengagement

Now let’s get into the nitty-gritties of employee Net Promoter Score (eNPS) and how you can use them effectively.

What is employee Net Promoter Score?

eNPS is or employee NPS is a measure of employee loyalty and how they feel about your organization. It is a scoring mechanism that employees can use to share their satisfaction/ dissatisfaction with the company culture, which in turn helps leaders to gauge the impact it will have on the organization. 

The advent of eNPS came as a result of realizing that employees have an equal impact on an organization as the customers

For instance, if any employee leaves a bad review or reports a bad experience about your organization, it might act as a deterrent for other high performing candidates from applying to your organization.

In a nutshell, eNPS is one of the top tools you can use to gauge how satisfied your employees are with your company culture and measure whether or not your employee engagement and other efforts are actually bearing fruits. 

How to calculate eNPS?

You can calculate the eNPS for your organization by subtracting the percentage of promoters from the percentage of detractors. Let’s quickly understand what this means. 

You will start by asking your employees to rate their experience on a rating scale of 0-10. You can have questions like ‘How likely are you to recommend the organization to your peers or friends, on a scale of 0-10’. We will talk more about potential questions in subsequent sections. Depending on their experience, your employees will share their rating. Based on the rating, you can segment your employees into three categories:

  • Promoters: With a rating of 9-10; they are highly loyal, motivated and inspired and show full commitment to the organization
  • Passives: With a rating of 7-8; they are generally neutral, while they are happy with the experience, their level of loyalty and commitment may not be as high as the promoters
  • Detractors: With a rating of 0-6; they are generally dissatisfied, lack loyalty, inspiration and motivation and may not recommend the organization to others
eNPS= %of promoters - %of detractors

For instance, if your organization has a total of 100 employees and 61 are promoters, 18 are detractors and 21 are passives, then your eNPS= 61%-18% = 43

The higher the eNPS, the more advocates you have. This suggests you will have an ecosystem of high percentage of employees that are loyal, inspired, motivated and committed. 


Why does eNPS matter?

For growing organizations like yours there are several reasons why eNPS matters to create a sustainable workplace. Such as —

1. Get a picture of your employer branding

Research shows that the majority of candidates read six reviews before forming an opinion about a company and 70% of people look to reviews before they make career decisions

With employee NPS, you will know how likely your employees are to recommend your organization to others outside. This ensures employer branding which determines the quality of talent you will be able to attract. 

By ensuring a good Net Promoter Score from employees, you will be able to manage the reviews effectively. 

2, Identify your advocates in a simple and quick manner

Employee NPS is very easy to execute, fast and cost-effective. At the same time, it gives you a clear picture of who are the advocates for your organization vs those who are disengaged and are unlikely to make recommendations. This information has two-fold benefits:

  • You can create personalized plans to engage the different employee segments based on results
  • You can leverage the reasons your promoters or advocates list for high level of loyalty and focus on enhancing the same

3. Reduce employee turnover

It is very rare that an employee will one day decide to leave your organization out of nowhere. Often, the decision to quit starts in advance and can be attributed to several factors including disengagement and dissatisfaction. eNPS, conducted regularly, can help you anticipate potential turnover in advance, when the employee rates low on the eNPS survey. You can use this data to fine tune your engagement plan and identify and address specific challenges. 

🚀 Predict and prevent turnover with employee experience surveys by SuperBeings. Learn more 

4. Hire faster

As stated above, eNPS directly impacts the quality of the talent you attract. Similarly, it also impacts how fast you are able to close an open position. If you have a high eNPS, you will receive a higher inflow of applications because your organization will be branded as a preferred place to work. This higher number of applications will translate to faster interviews and closures. Invariably, this will prevent the loss of work hours between transitions. 

5. Gauge employee trends over time

Finally, eNPS can help you track employee loyalty and engagement over time. If individual and overall employee NPS increases, it reflects that your interventions are moving the needle. However, if the score drops, you may need to relook at your practices and understand the root cause. 

Employee NPS cycles

As mentioned before, employee NPS is generally measured with eNPS surveys. Therefore, like any other feedback cycle, your eNPS surveys should also follow a structured and cyclical approach. Here are to create an effective eNPS survey process —

1. Ensure anonymity

Make your eNPS ratings confidential and anonymous. Do not force your employees to give names along with ratings or do not disclose ratings of one to another even if you know who it is from. One of the easiest ways is to use a platform that doesn’t capture respondent data, except the rating. Anonymity will help build employee trust and ensure honesty in the rating received

2. Keep it short

Refrain from adding too many questions in your eNPS rating. A maximum of 2-3 questions is more than enough. While most organizations use 1 central or core question, you can supplement it with another one to augment impact. For instance, one question can be about probability to recommend, while the other could be on motivation, inspiration.

3. Make it frequent

Having an eNPS rating at regular intervals is important. Ideally, as a growing organization, you should have a monthly cadence. However, if that seems overwhelming, you can start with a quarterly rating, and gradually increase the frequency. 

4. Use a 10 point rating scale or open ended questions

While a 2 or 5 point rating scale can also capture data, a 10 point scale and open ended questions enable employees to be more specific about their answer by giving them more options to choose from. The deeper your eNPS survey insights are, the more accurate actions you can take to improve your score.

5. Follow up

Just because responding to an eNPS question requires one click, you cannot assume that you’ll receive 100% participation. You must follow up a couple of times. Using employee survey tools to increase survey participation rate can be useful here. For example, SuperBeings sends reminders and follow up nudges at preset intervals via existing chat tools (Slack, Teams, Gchat etc) directly in the flow of work to maximize response rate. 

6. Encourage authentic answers

Finally, you must encourage your employees to be honest in their rating. Anonymity will help you achieve this. Additionally, explain to your employees that the answers will not have an impact on their appraisal and their negative rating will not land them in a backlash. 

eNPS survey questions

As a best practice, you can start your employee NPS survey with a core question and then you could follow it up with a few open ended questions. Your first question must follow a rating pattern to get your employee Net Promoter Score. Some of the questions can be:

  • How likely are you to recommend your organization as a workplace to your friends/ peers?
  • On a scale of 0-10, how inspired do you feel to work at this organization?
  • What is the primary reason for the score you gave?
  • What can the organization do better to get a higher score?
  • What is one reason that is preventing you from recommending the organization to your friends?
  • What is one reason why you enjoy working here?

Here are a few best practices you can use while preparing your follow up questions:

  • Don’t be too vague with your questions
  • Try to keep your questions open ended to get support for your core questions
  • Try to get specific answers with 1 or 2 instances

What is a good employee NPS score?

While it is difficult to pinpoint the exact score which can be considered good, there are a few ways to measure how well your performance has been on eNPS. 

If you look closely, by formula, your score can range from -100 to +100, depending on the ratio of your promoters and detractors. Generally, any positive score, that is, a score above 0 is considered to be a good starting point. This indicates that there are more promoters in your organization than detractors. This translates to the fact that more employees are likely to recommend your organization than those who will not. 

However, only a positive score is not the end of the story. While a positive score represents retention and recommendation, the higher the score, the greater will be propensity and impact.

Use eNPS benchmarks

Furthermore, you must also align your eNPS with other organizations in your industry. For instance, while 60 might be a great score, if all organizations in your industry have an eNPS of 70+, then you may need to relook at your numbers. 

Here, studying industry benchmarks can help. However, eNPS is not a data point that is publicly available that you can consume. 

At the same time, your own eNPS can also be a benchmark for you over time with an aim to increase every time. The idea is to track your own company’s fluctuation, positive or negative, to identify the reasons or interventions behind the same. 

Unlock top engagement survey question templates and advanced employee analytics. See SuperBeings in Action

How to improve employee NPS?

eNPS surveys can disillusion even the most people friendly organizations. It is not rare to have a survey score below expectations. But improving eNPS is easier than you think:

1. Capture eNPS regularly

You must have heard that what gets measured, gets improved. The same is true for eNPS. When you capture employee NPS on a regular basis, you can track fluctuations and gauge whether or not the needle is moving. You can get a real time picture of whether the promoters or the detractors are increasing. Furthermore, the fluctuations can help you identify how specific interventions or regular organizational activities impact eNPS. 

2. Share the results

No matter what the results say, share it with your team members. Even if you have a negative score, share it with the team to facilitate collaborative thinking on what is going wrong. This will help you create an image that you are truly listening to your employees and are taking action. After sharing results, follow up and communicate the next action steps so your employees know that their voices are being heard and impact is being created. 

3. Understand the rationale

To improve eNPS, you need to understand the rationale or the reason behind each rating. Here, you should ask follow up questions to your employees on what contributed to this particular rating. On one hand, it will help you understand the motivation or the inspiration for promoters as well as you will be able to identify what is stopping detractors from recommending the organization to others. 

Put simply, the factors mentioned by promoters can be augmented and focused on, while those from detractors must be addressed or resolved 

4. Take action 

Once you share the results and engage in collective brainstorming, you must take action. 

  • Example 1: If the major reason behind low eNPS is lack of work-life balance, your focus should be on addressing the same, by facilitating workplace boundaries. 
  • Example 2: If lack of career growth is stopping your employees from recommending the companies to others, investing in mentorship, learning and development, career coaching, etc. can be extremely helpful.

5. Communicate with all segments

If you think that you only need to focus on detractors to improve your eNPS, you are mistaken. While you definitely need to pay attention to them, the other two segments, i.e. promoters and passives must not be left attended. 

  • When it comes to detractors, your focus should be on their pain points, how it translates to a poor experience and what you can do to reverse the same. 
  • For promoters, while you may think they are happy, engaged and don’t require any intervention, you must not lose attention on them and focus on keeping their rating high. Furthermore, when you communicate with them, you will be able to get insights for long term strategies. 
  • For passives, focus on understanding what would make their experience within the organization and the role even better and more meaningful.

6. Improve continuously

When it comes to improving your eNPS, there is no stopping point. Just because you improve your eNPS by 20 points, doesn’t mean you have reached the pinnacle, even if you are above the industry average. 

  • While in the first few years of your employees’ lifecycle, you will focus on retention and loyalty by ensuring a positive score,
  • In the later years, your focus should be on making the employees feel inspired, motivated and committed to unleashing high levels of innovation and productivity. 

7. Follow up with more comprehensive feedback

Employee Net Promoter Score must be a part of a more comprehensive employee feedback framework. The idea is to get more qualitative feedback and insights to compliment the score. You can use open-ended survey comments for this purpose. Such feedback will help you understand where the score came from and how you can take steps to move in the right direction. 

8. Understand the passives

Finally, to improve your eNPS, you need to focus on the passives. Based on the formula, you might think that passives have no role to play in eNPS. However, you must understand that they are just one point away from falling in the detractor or the promoter category. Here, your focus should be on moving them up the spectrum. Getting qualitative inputs from them is very important as they have some level of commitment and positive regard towards the organization already. 

How to use employee NPS for better engagement

With eNPS, you can turn employee feedback into a growth strategy both as a business and as an employer. Here’s how:

1. Boosts morale

First, employee NPS boosts the morale of employees who believe that their voice has value and is being heard. It makes employees feel included in the process of building the right culture. Employees who participate in eNPS come with a sense of pride as being a contributor to building the overall experience in the organization. It also comes with a sense of respect when an organization asks the employees for their perception.

2. Understand level of disengagement

Low or negative eNPS is a clear indicator of the level of disengagement. It shares an inverse relationship.

Lower the eNPS, higher will be the disengagement

Obviously, only when employees feel disengaged at work, will they not recommend it to others in their network. This can act as initial information for your organization to create strategic plans to reverse the trend. Furthermore, fluctuations in eNPS can be useful when it comes to sudden disengagement which may not be very apparent, but can lead to mass turnover. 

3. Gauge factors contributing to engagement

A deep dive into the qualitative aspects of eNPS can help you understand the factors contributing to engagement or disengagement. For instance, if a promoter claims that they gave a high score because of the focus on wellness, it becomes clear that wellness programs can augment engagement. Similarly, if the reason for a detractor is high workload, effective distribution can help improve engagement levels. 

Increase employee NPS with SuperBeings

Creating, communicating and analyzing employee surveys can be intimidating and time taking. To conduct eNPS in a comprehensive and hassle free manner, you can partner with SuperBeings. Here’s what you get with our employee engagement survey feature —

  • Built-in survey templates: Reduce the time to create survey questionnaires by using science backed, best practices pre-built survey templates. You can customize them as you need.
  • Choose the most suitable rating scale: You get full flexibility to customize each question by choosing from a wide array of rating scale options — 2, 5, 7 or 10 point scale, multiple choice and open-ended.
  • Filter options for better comparison: For each question you can filter the responses at manager, department or org level and compare them on a single dashboard. Also, you get deeper insights into each question on the Insights tab
  • Use comments for qualitative feedback: Understand the sentiments behind each response by looking into open-ended comments left by participants
This is just the tip of the iceberg of what you can do with our engagement survey tool. At SuperBeings, we are constantly trying to improve the engagement processes and make it easier for the people leaders. 

Need a helping hand? Talk to our product expert. 💡

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min read

7 Steps to Effective Performance Management You Need to Know

“Most organizations fail to manage performance effectively because they fail to look into the system holistically.” - Pearl Zhu, Author of Performance Master

The impact of having an effective performance management system goes way beyond hitting quarterly targets, it also facilitates employee development, high levels of retention and a high performance culture. 

Yet sadly, most organizations do not spend nearly as much time and resources into planning and developing a wholesome performance management process as they do chasing goals.

In this article, we break down the components of an efficient performance management system and how you can achieve them in 7 easy steps.

7 tips for effective performance management

We spoke with several HR practitioners and below are the 7 steps they recommend to build a super effective performance management system.

But before that, it’s important to understand that — 

Improving performance is a collective responsibility. And it starts with shifting the mindset around performance — from appraisal to improvement, from annual to continuous. 

As HR leader and author of Nothing About Business says —

“Performance management is so tightly integrated with the business that Business has no option but to do it on its own.” 

1. Adopt a continuous approach

First, you need to start with a continuous approach to make your performance management effective. Simply relying on traditional approaches of annual check-ins, feedbacks and reviews will have limited impact considering the dynamic and volatile market ecosystem. To adopt a continuous approach for effective performance management, you should:

  • Promote regular check-ins and employee pulse surveys
  • Facilitate consistent and dynamic goal setting
  • Foster a culture of constant appreciation and recognition
  • Ensure frequent feedback, evaluation and interventions
  • Set regular cadence to reflect on diverse aspects of performance management

Read our detailed article on Continuous Performance Management to learn more.

2. Capture performance feedback regularly

Next, a major component of strategic performance management is capturing and analyzing performance feedback. You need to ensure that your employees are offered adequate and comprehensive feedback on their performance and areas of development are worked on. 

You can use our Performance Review Phrases template for such performance feedback recommendations.

At the same time, there should be focus on seeking feedback from your employees for self evaluation and to understand what they feel about their work and the organizational culture as a whole. 

Here adopting an employee feedback tool can enable you to find success easily. It can help you to not only capture feedback, but also generate insights and share heatmaps on how certain areas of performance can be improved, which is essential for finding success with your performance management initiatives. 

3. Facilitate meaningful 1:1 conversations

A good performance management goes way beyond just reviews and evaluations on how the performance of an employee has been. You need to equip all your line managers and leaders within the organization to conduct powerful and meaningful 1:1 conversations with their team members. 

The right conversations have the potential to preempt any potential risk of turnover, drop in productivity, low levels of motivation etc.

Once you have been able to identify any potential challenge, you need to ensure that the conversations take a new avatar. The idea is to have conversations that can address the surfacing risks. 

However, conducting directed conversations on different challenges can be overwhelming at times. Therefore, you may want to leverage a guided 1:1/ Meetings tool to train and equip your managers.

4. Identify learning opportunities

Based on the feedback, conversations, reviews, surveys that you conduct, you will have a clear picture of what factors are promoting high performance and which ones are deterrents. The latter ones form the areas of development and learning opportunities. You need to identify these areas of intervention and provide your employees with adequate resources and support to hone the skills and competencies that are needed for effective performance. 

Pulse surveys can be an effective way to gauge employee sentiment on a regular basis. 

Frequent pulse surveys are excellent for understanding how employees feel about their current capabilities vis-a-vis their role and the external support they need.

Ideally, you can also look at industry benchmarks to understand the types of learning opportunities available for different roles and provide them to your employees. 

Thus, to make the most of your performance management, you need to identify and acknowledge the strengths and weaknesses of your organization as a collective measure of your employees and work towards them.

5. Promote coaching and mentoring

While effective performance management requires learning and development interventions, it is equally important to focus on guidance via mentoring and coaching. Your employees need the right mentorship to help them navigate through professional challenges that may not require upskilling but a change in mindset. Here setting up a formal mentorship program can contribute to effective performance management. 

Read: How to use employee coaching to unlock performance

You can also enable your managers to provide the right mentorship and coaching support. You can count on SuperBeings to help you ensure the same. 

  • On one hand, it offers opportunities for manager development with a focus on key leadership competencies that can enable your managers to become better leaders.
  • Additionally, the guided 1:1 conversations act as a mass coaching initiative where gradually your managers will master the art of coaching and mentoring. 

6. Navigate collaborations

Undoubtedly, a key step for effective performance management is to navigate collaborations for different aspects of the employee lifecycle. You need to adopt the right tool to capture employee pulse, feedback, review, facilitate continuous performance improvement and much more. Fortunately, today you can find all these features in a unified solution to relieve yourself from the costs of different tools and the added administrative hassles. 

7. Ensure recognition and reward performance 

The last and the final step for effective performance management is to ensure that you recognize and reward a job well done. This will catalyze a high performance culture by positively reinforcing those who performed well and encouraging others to improve their performance in a bid to achieve rewards and incentives. A few things to keep in mind:

  • Recognize efforts and results
  • Track performance continuously to reward consistency
  • Ensure that recognition translates to rewards, even if it is just an extra day off
  • Encourage career planning and mapping to illustrate recognition

Importance of effective performance management 

Before we finish, let’s quickly discuss the tangible benefits you will get if you have a solid performance management system. This will help you build a stronger case for performance management and secure leadership buy-in.

1. Employee development

Efficient performance management can help you in facilitating the right development opportunities for your employees. Based on a combination of expectations, feedback and conversations, you can enable your team members to grow in their professional journey. This will also facilitate higher retention

94% of employees say they would stay at a company longer if it invested in their learning and development. 

2. Organizational success

Effective performance management has the potential to create an equal impact on organizational success. When the performance of the teams and individuals increases, it will invariably positively impact the organization as a whole. As employee performance becomes better, productivity, quality of work and other related parameters also improve and impact the bottom line. Furthermore, it leads to creation of a high performance culture. Research shows, that good company culture could help you increase revenue by more than four times

3. Strategic allocation

If your organization is growing fast, you may have financial and budget constraints to spend towards employee development and training. 

47% of HR leaders are not aware of employee skill gaps, and 60% of HR leaders say that building new skills and competencies will be their top performance management priority.

An efficient performance management process can help ensure that you are able to allocate your resources to interventions that actually make an impact and eventually monitor, track and measure the return on investment

4. Clarity of expectations

Performance management goes beyond feedback and performance evaluation. In fact, it actually starts with creating a clarity of expectations. 

Most fast growing organizations are chasing multiple priorities and this leads to a confusion among employees on what is expected out of them. In fact, only 50% of employees would “strongly agree” they know what’s expected of them at work. A practical performance management process can help you and your managers create a clear path for employees with a focus on OKRs to ensure everyone is on the same page

5. Better engagement

Finally, performance management sets the stage for greater levels of engagement and a better employee experience. When employees feel valued and believe that you are taking genuine interest in helping them grow, the motivation, morale and commitment is bound to rise. As a result, they will be more engaged at work which will eventually show in their performance, productivity and quality of work. The impact on the bottom line is also phenomenal. 

Companies with a highly engaged workforce are 21% more profitable

Get started with effective performance management

Use the following resources to get started on everything you have learned so far —

And finally, to see how SuperBeings can help, talk to one of our experts today.

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