Employee Experience Platform: What, Why, How and When

Employee experience is a total of all perceptions that an employee holds. Explore how organizations can create a seamless experience for its workforce


min read

What is employee experience?

Employee experience is a buzzword for many fast growing organizations. Increasingly, you must also be looking at your employees more as the end assets than simply as means to an end. Here, employee experience can be your greatest tool to attract, retain and develop the best talent in the marketplace. According to a report by Deloitte, 80% of HR and business leaders believe that employee experience was “important” or “very important” to them. However, only 22% of these leaders said their organization was “excellent” at establishing a differentiated employee experience. The gap in these two figures clearly creates a case for you to step up your efforts with a comprehensive employee experience strategy and best practices to achieve the same.

Decoding employee experience: Meaning and definition

Before jumping into the detailed approach on how to improve employee experience, its importance and impact on different business verticals, you must understand what employee experience is. According to Denise Lee Yohn, “EX (employee experience) is the sum of everything an employee experiences throughout his or her connection to the organization.” Looking closely, this suggests that employee experience entails every encounter for an employee from the time they first interact with an organization as a potential candidate to the day they formally leave the organization. Thus, it is not a one off observation or feeling, but encapsulates everything an employee experiences at work.

Why is employee experience so important: The business impact

Why is employee experience so important or why invest in employee experience has been a question that would be in your mind for a long time. For many of your business leaders, investing in employee experience may be a good thing to have, and not something pressing for your organization’s sustainability and scalability. However, studies and surveys have time and again illustrated the business impact to answer why is employee experience so important.

1. Engagement and performance

You can directly link a positive employee experience to satisfaction, happiness and engagement at work. While these may not be directly quantifiable, their impact surely is. According to a study, happy employees are up to 20% more productive at work. On the flip side, actively disengaged employees cost the U.S. between $450 billion to $550 billion per year. Thus, if you create a conducive experience you will be able to engage your employees as well as augment their performance and productivity.

2. Talent attraction and retention

You can also answer the question on investing in employee experience by throwing light on its impact on talent attraction and retention. Invariably, if you offer a positive experience from the first step of the employee lifecycle, you are able to attract and retain the best talent. At the same time, poor culture and experience is what pushes top performers to look for a change. 47% of people actively looking for a new job pinpoint company culture as the main reason for wanting to leave. Therefore, employee experience is a great resource for employer branding and getting the best talent.

3. Profits and bottom line

Finally, employee experience focusing on satisfaction, engagement, wellbeing, belongingness, etc. has direct business repercussions. Research shows that companies with highly engaged workforces outperform their peers by 147% in earnings per share. Thus, employee experience can have a positive impact on your organization’s bottom line. 

How to measure employee experience: Key milestones and employee experience metrics 

On learning the business impact of employee experience, you must be excited about identifying the right employee experience strategy and learn the best practices on how to improve employee experience. However, it is important to take a pause to actually measure their experience score to identify the gaps and challenges. Here are the top employee experience survey questions that can help you answer the question, how to measure employee experience:

1. eNPS

You can start measuring employee experience by calculating the employee net promoter score. Like customers, you can understand whether your employees are willing to recommend your organization to others. Employee experience survey questions may include, on a scale of 1-10, how likely are you to recommend our organization to your family or friends to work?

Depending on the cumulative score, you can have a decent understanding of the overall employee experience. Anything below 6 reflects poorly on the experience and above 8/9 is a good score.

2. Employee referrals

While employees might display a willingness to recommend others to join, if they are actually walking the talk is one of the employee experience metrics that you must track. Here, tracking referrals is important. The number of quality referrals which an employee brings in which actually convert to successful hires illustrate employee satisfaction and a positive experience. It is vital to note that simply focusing on the number of referrals is not enough as they might be just a sign of incentives attached to referrals. You should majorly focus on successful hires.

3. Ratings

Finally, not all employees might be vocal or open about their experience. But, that doesn’t signal a positive experience. Therefore, you must constantly track and monitor employee rating and feedback sites like Glassdoor. Here employees anonymously share their experiences at different organizations. While you may not get the name, however, a broad sentiment becomes clear by analyzing such surveys.

What is employee experience management?

Employee experience management at the very basic level ensures managing employee expectations and providing the right resources, support, tools, etc. to create a positive experience. Here, Maslow’s hierarchy of needs can be a foundation for employee experience management and garner a better experience. If you look closely, there is a clear match between the needs of individuals that Maslow states and what employees seek at work. The 5 major needs namely physiological, safety, belongingness, esteem and self- actualization all can be realized through organizational offerings to augment employee experience.

1. Physiological Needs

You must make an extra effort to focus on employee wellbeing and ensure that the basic necessities, like food, rent, etc. are taken care of, even in the face of salary cuts. You need to constantly monitor employee pulse in terms of their physiological needs and offer reassurance accordingly.

2. Security Needs

Job security has been one of the top stressors, time and again, for almost all employees and a direct threat to the second rung of Maslow’s hierarchy of needs. There is a lot of anxiety about losing one’s job, which is coming in the way of creating a positive employee experience at work. You can cross this bridge by facilitating transparency to the largest extent possible. It is important to keep the communication channels open and constantly educate your employees about the state of affairs, instead of hasty firing to prevent ambiguity and confusion among the employees which creates a feeling of insecurity.

3. Belongingness Needs

Next, you must focus on fostering belongingness by helping employees gain a sense of purpose. Here helping employees realize the impact they are creating at work and giving them a purpose to strive for is important. Additionally, facilitating communication and collaboration to build strong bonds between colleagues can bridge the belongingness needs to create a worthy employee experience.

4. Esteem Needs

To address the esteem needs, you can step up the appreciation and recognition game. This involves celebrating small milestones, acknowledging even the smallest of contributions and constantly appreciating employee performance. This employee experience management practice will help you boost motivation and, thus, create a desirable experience for all team members.

5. Self Actualization Needs

To contribute to the final rung in Maslow’s hierarchy and empower employees to unleash their full potential, you should ensure that the work being given to employees contributes to their growth and professional development. Mentoring, training, coaching and development in a personalized avatar can further actualization. 

Employee experience strategy: The employee journey

Managing and fostering a positive experience requires creating a comprehensive and robust employee experience strategy which addresses each step of the employee lifecycle.

1. Pre-employment: Attract and hire

The first step towards creating an effective employee experience strategy starts in the pre employment phase. Here, you should consider having a seamless application and hiring process. Firstly, the application form must be easy to comprehend and relevant to the role. A cumbersome form which is difficult to access and complete will negatively impact experience. Secondly, the whole interview and hiring process must involve constant communication and touchpoints. Make the process entirely employee centric and evolve it constantly based on feedback.

2. Employment: Onboard, engage and develop

Once the employee is in the system, onboarding is the next touchpoint. A pleasant onboarding experience can do wonders and the opposite can make blunders. According to a study by Gallup, 88% of organizations don’t onboard well. Additionally, companies lose 25% of all new employees within a year. The right onboarding experience involves proper induction, expectation setting and giving the new hore time and space to absorb all the new information. Upon successful onboarding, you must focus on constantly engaging employees via different initiatives as well as investing in their development. Such development programs are likely to augment employee competencies, creating a win-win for all stakeholders.

3. Post employment: Depart

Finally, the last stage of the employee lifecycle is when employees move to a new organization or retire. While they might be leaving the organization, it is very important to have them depart with a positive experience. In any scenario, you should focus on having i an exit survey to encourage them to share their experience and areas of improvement. At the same time, helping them depart on a positive note, with no delays, left dues, etc. are signs of a positive employee experience.

How to improve employee experience

With an understanding of a robust strategy in hand, you are now ready to understand how to improve employee experience. Well, improving employee experience is closely related to augmenting the experience across every step of the strategy mentioned above. Here are some best practices that you can leverage to improve employee experience:

1. Communication

You should start with improving your internal communication. This has multiple layers to it. Firstly, communication must be clear to ensure that expectations are clear and employees understand every word. At the same time, you must encourage all your managers to practice active listening to ensure two-way communication to improve employee experience. According to research, 85% of employees are most motivated when internal communications are effective. A robust communication strategy is likely to augment collaboration, decrease conflict and, thus, increase belongingness and augment experience.

2. Recognition

Any answer on how to improve employee experience will definitely focus on appreciation and recognition. Research shows that recognition is the most important motivator for 37% of employees. Your leaders and managers must appreciate and recognize employee contribution to organizational success. At the same time, encouraging peer-to-peer recognition can be effective. When you acknowledge a job well done, employees tend to believe that they are making a difference which is being recognized and, thus, adds to a positive experience.

3. Technology

You may overlook the impact of technology in improving employee experience. Right from recruitment to departure, technology has the potential to augment every employee experience touch point. Within technology, leveraging gamification to facilitate performance and experience is most important. According to sources, 90% of employees are more productive with gamification, with 72% of them reporting it inspiring them to work harder and 95% enjoying it. At the same time, using technology to promote seamless collaboration and communication, automation, etc. can help you improve employee experience.

4. Culture

You also need to focus your efforts towards building a thriving and inclusive work culture which aligns with employee expectations. Here, offering flexibility and autonomy to employees to experiment and innovation, ensuring all voices are heard and a culture of respect, fairness and transparency are vital. According to a survey, companies with a thriving corporate culture achieve over 4x higher revenue growth. Therefore, to improve employee experience, you must transform the very fabric of the organizational culture and make it employee centric.

5. Development

A critical part of employee experience is the holistic development of the workforce. Here, understanding the unique developmental aspirations for each employee and align its learning and development efforts will help you make a difference. A balanced combination of training, upskilling, mentoring, coaching, etc. can go a long way into creating a positive employee experience. However, according to SHRM, only 29% of employees are “very satisfied” with their available career advancement opportunities. Thus, you must focus more on the professional development opportunities available for your employees.

6. Feedback

You might see feedback is a way of performance reviews, given to employees by their managers and leaders. However, it is time that you invest in employee experience surveys to gauge feedback from the workforce and understand their opinions, sentiments and perspectives. Some of the top employee experience survey questions include:

  • On a scale of 1-10, how likely are you to recommend the organization to your friends and family?
  • Do you enjoy your work?
  • How would you rate the company culture on empathy, inclusivity, collaboration, etc.?
  • Do you feel that the organization is open to change and feedback?
  • Do you feel valued for your contributions?
  • How would you rate the communication across the organization?
  • How would you rate the engagement efforts led by the organization?

How employee experience impacts customer experience

Employee experience and customer experience are intrinsically linked. On the face of it, you might dismiss this thought and suggest that employee experience and customer experience are mutually exclusive. However, research shows that companies with excellent customer experience have 1.5x more engaged employees than others. Let us quickly explore how employee experience impacts customer experience:

1. People connect with people

While automation and digital transformation is on the rise, customers always desire human connection. This connection they get from your employees. Your employees are touch points for your organization and the only human interface customers interact with.

2. Employees define your brand

An organization not only goes by the quality of its offerings, but also by the attributes of its people. Therefore, it is your employees that have a role to play in defining your brand to your existing and potential customers. By capitalizing on individual employees, you can pull together customer interest and boost experience.

3. Employees are the ambassadors

You might have six figure marketing budgets, but employee reviews like customer reviews have the potential to make or break a brand. Employees define the public image for an organization. Customers generally prefer to engage with organizations that have a non-controversial public image.

4. Innovation and creativity

When an employee feels engaged at work, he or she will go the extra mile to onboard more customers and add a few new tips and tricks to your customer acquisition playbook. Positive experience can also act as a motivator to help the employee come up with newer strategies and techniques to keep the customer satisfied.

5. Building trust and credibility

Trust and credibility builds and breeds on relationships which are based on human connections. Only when your employees are engaged enough to enthusiastically perform their responsibilities will they make an effort to build that relationship of trust and credibility with the customers.

On a macro level, employees are the face of your organization in the market. Customers sense the authenticity of an organization in the way its employees communicate and project it to the outer world. Thus, good customer experience directly links to a robust employee experience.

Towards an effective employee experience program

You cannot improve employee experience in a single day. It requires years of strategizing, implementation, monitoring and refining the strategy based on feedback. The objective is to keep improving the process to augment experience. In such a situation, you can facilitate collaboration with SuperBeings. With a vision to create a conducive work environment, SuperBeings helps fast growing organizations like yours to create a pleasant employee experience. It will support you  to gauge employee pulse and opinion, identify roadblocks to a positive experience and provide data backed insights for a seamless employee experience.

Suggested reading:

Employee Experience in remote work

Improving EX : A Road to Better Customer Experience

Take your employee experience to new heights with our customizable employee engagement module. Book a free demo today!

Garima Shukla

Marketing, SuperBeings

Hello world! I am Garima and I research and write on everything we are doing to make the world of work a better place at SuperBeings

Latest posts

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50+ Most Useful Employee Onboarding Survey Questions

‘Onboarding: How to get your new employees up to speed in half the time’ - George Bradt, founder and Chairman PrimeGenesis

Did you know that a strong onboarding process improves new hire retention by 82% and productivity by over 70%? 

However, only 12% of employees strongly agree their organization does a great job at onboarding new employees. 

This clearly states that while employee onboarding has a direct impact on the bottom line, most organizations miss out on how to get it right. 

Don’t let that happen to you. To onboard new employees like a pro, keep reading.

What is an onboarding survey?

By definition, an onboarding survey is a questionnaire that is administered on new hires to gauge their initial experience and level of satisfaction, in an attempt to understand their engagement and retention potential. 

As an HR, you can get multiple insights from an onboarding survey, including:

  • what employees thought about the organization when they heard about it for the first time
  • how their impression changed over time 
  • whether or not their experience aligns with their expectations, etc.

It can help you estimate how long the employees are likely to stay and how you can further optimize your onboarding process to make it more aligned with employee expectations. 

Why are onboarding surveys important?

An effective onboarding survey can help you reflect on your performance through the onboarding process, which directly impacts KPIs for organizational success, including:

1. Retention

93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company. At the same time, 25% of a company’s new hires would leave within a year if the onboarding experience was poor. 

2. eNPS

20% of new hires are unlikely to recommend an employer to a friend or family member and an onboarding survey can help you identify the reasons for the same. However, new team members who were asked to provide feedback prior to their start date also had a 79% increase in willingness to refer others. Thus, illustrating how onboarding surveys and feedback can impact eNPS.

Read: How to use eNPS for better employee engagement

3. Satisfaction and Engagement

Employees with exceptional onboarding experiences are 2.6x more likely to be extremely satisfied with their workplace and 70% say they have ‘the best possible job’.

4. Performance

77% of employees who went through a formal onboarding process were able to meet their first performance goals. However, 49% of individuals who failed to reach their first performance milestone had no official onboarding instruction. An onboarding survey can help you determine the effectiveness of your onboarding process.  

5. Other

In addition, your new employees might also have an inclination towards providing feedback as a part of the onboarding survey, which you will lose out if you don’t conduct the same. Research shows that only 26% of new employees recall being asked for feedback on their candidate journey and the hiring process before their start date wherein 91% of new hires are willing to provide this feedback. 

Employee onboarding survey: Best practices

Now that you understand the importance of an employee onboarding survey, let’s quickly discuss how to effectively run an onboarding survey. 

1. Set the cadence

You must coincide your employee onboarding survey with important milestones for the new employee in the organization. Mostly, these milestones coincide with the end of the first few months. Thus, you should circulate your onboarding survey after 30, 60 and 90 days respectively, with different objectives for each. Furthermore, you can send interim surveys in case you feel the need, for instance, when the employee starts a project, or when the orientation process is over. 

“Effective employee onboarding isn’t about swag, stickers, & company value pamphlets on their desk the 1st day. But, how you help them understand their goals & how co values are interwoven in operating are more important.”- Suhail Doshi, founder and chairman of Mixpanel, Inc.

2. Identify critical areas and build questions

Based on the milestones or cadence you have set up, it is important to identify areas you would want to cover with each milestone. For instance:

In the first 30 days, you should focus on themes like: 

  • Orientation process
  • Initial thoughts
  • Expectation alignment 
  • Recruitment process
  • Onboarding experience

In 60 days, you can touch on themes like:

  • Knowledge transfer
  • Level of engagement and satisfaction
  • Induction process

By the end of 90 days, focus should shift towards:

  • Manager support
  • Role clarity
  • Likelihood to stay
  • Organizational alignment

Once you have decided the themes, you can start building questions, a snapshot of which is covered in the next section or you can download the template now here. The themes can be fluid across milestones, depending on the context for your organization. 

3. Roll out the survey for participation

Once the milestone arrives, you should roll out the onboarding survey and drive participation. It is important to explain to your new employees why the onboarding survey is important and how they can fill it up. Give them the requisite time, deadlines and communicate what will be the next steps to encourage them to participate. 

4. Follow up

Simply rolling out the survey is not enough. You must reach out to your new employees to remind them to fill the onboarding survey as amidst numerous new things, they might lose track of it. Don’t push too hard, yet send subtle reminders to get genuine responses. For instance: employee survey tools such as SuperBeings integrate with chat tools like Slack, Teams, Gchat to send personalized nudges to fill out the survey in the flow of work at set intervals as well as allows them to participate directly without switching context. 

Unlock a wide array of survey questions and employee analytics. See how SuperBeings can help

5. Take action

Once your onboarding survey responses are in, slice and dice them to get insights into what your employees feel and leverage the data points to further refine your onboarding process to facilitate engagement, retention and advocacy from the beginning. 

Sample onboarding survey questions for 30-60-90 day review

Taking cue from the section above, here are 50+ onboarding survey questions that you can leverage to gauge the pulse of your new employees as they complete different milestones.

You can also download these questions as a template and use it whenever you need. Click here to download

1. Onboarding survey questions for 30 day review

a) Onboarding and orientation process

  1. How can we change or improve the onboarding process?
  2. What did you like most about the onboarding process?
  3. Was the orientation interactive and engaging?
  4. Did the onboarding process meet your expectations?
  5. Do you feel welcome and proud to be working here?
  6. How would you rate the duration and quality of your onboarding experience?
  7. How would you describe your first day?

b) Decision related questions

  1. What were the top 3 reasons for joining this company?
  2. Do you think those reasons have been met?

c) Technical training and knowledge transfer

  1. Have you received the training that you were promised during your induction?
  2. Did the training meet your expectations and was accurately described during the hiring process?
  3. Is the training relevant to your roles and responsibilities?
  4. Were adequate tools and materials shared during training to facilitate knowledge transfer?

2. Onboarding survey questions for 60 day review

a) Engagement related questions

  1. Would you recommend the company to others in your network?
  2. Do you see yourself working here in 2 years?
  3. Do you feel motivated to come to work in the morning?
  4. Do you feel prepared for your role?

b) Onboarding experience

  1. Did the first 30 days of onboarding go as expected?
  2. What is the one thing you would like to change from your experience so far?

c) Company policies

  1. Are you clear on the different company policies shared with you?
  2. Do you have any concerns about any of the policies that you would like to highlight?
  3. Do you think any policy is missing that you think must be a part of our governance?

d) Questions about team

  1. Have your team members been integral in smooth onboarding?
  2. Have you been able to connect and collaborate with all your team members?
  3. Do you consider your team members to be welcoming and inclusive?
  4. What is the thing you would like to change about how your team works currently?

e) Reflection questions

  1. Have you been able to achieve the goals you set out for your 60 days?
  2. How has your journey been so far?
  3. What has been your biggest accomplishment in 60 days?
  4. What are some achievements you would like to ensure in the next 30 days?

3. Onboarding survey questions for 90 day review

a) Role and expectation clarity

  1. Do you have an understanding of what is expected from you as a part of this role?
  2. Is your role similar to what was communicated to you during the hiring process?
  3. Do you have the necessary resources you need for the role?
  4. Do you have clarity of your goals?
  5. Do you understand how your work will be evaluated?
  6. Does your role meet your career aspirations?
  7. What do you think is the most difficult part about your role?
  8. What excites you most about your current role?
  9. Do you understand the importance of the work you do?

b) Organizational alignment

  1. Do your values align with the organizational values?
  2. Do you believe in the vision and mission of the organization?
  3. Do you believe your ideas are valued?
  4. Do you have clarity on the organization’s future plans and do you align with them?
  5. Do you see yourself as a part of this organization 5 years from now?

c) Manager support

  1. Have your conversations with the managers been effective?
  2. Does your manager support your career aspirations?
  3. Does your manager provide you with the necessary support to perform your role effectively?
  4. Do you receive regular feedback from your manager?
  5. Does your manager include you in key discussions, wherever applicable?

d) Other questions

  1. What are some of the challenges you have faced so far?
  2. Do you feel your onboarding was successful?
  3. How can we help you in improving the overall experience?
  4. Do you feel included and accepted by everyone in the team?
  5. How do you see yourself progressing from here?
  6. Do you have access to all the information you need?

Wrapping up (TL:DR)

By now, it would be very clear to you that an employee onboarding survey can help you in multiple ways to create a high performance culture. It can enable you to augment retention, engagement, satisfaction and advocacy among employees to ensure that there is minimal turnover and you are able to attract high quality talent. Ensure that you roll out an onboarding survey at 30/60/90 days frequency to check onboarding experience, knowledge transfer, manager support, role clarity, etc. 

You should focus on other forms of employee feedback on culture, training and development opportunities, level of engagement, manager effectiveness, workplace collaboration, work-life balance, among others. 

Finally, you should focus on leveraging technology and automation to add efficiency and effectiveness to your onboarding survey and process. 

Research shows, automating onboarding tasks resulted in a 16% increase in retention rates for new hires.

Thus, consider partnering with a survey platform which enables you to:

  • Use science-backes best practices onboarding survey templates
  • Track employee milestones automatically and roll out surveys on due date with zero to minimal manual intervention 
  • Integrate surveys with existing chat tools for reminders and sending out survey questions
  • Use NLP for decoding sentiments behind open comments to understand the reason behind each response
  • Use other employee engagement surveys to get the whole picture of new hire engagement

Related Reading

How to use employee engagement survey comments

Best employee engagement survey tools in the market today

min read

How to Give Constructive Feedback? (With Examples)

When it comes to performance management for employees, you would agree that feedback plays an important role. However, only offering positive feedback and appreciating the performance of your employees is not enough. You need to give them an equal amount of constructive feedback which is specific to ensure high levels of performance. If you feel that your employees may not embrace constructive feedback, think again.

Research shows that 92% of people believe that constructive feedback is effective at improving performance.

In this article we will help you understand how you can give constructive feedback and examples you can leverage. 

What is constructive feedback?

Constructive feedback is essentially a tool that most forward looking professionals leverage to help others in their team with specific and constructive inputs on areas where one’s performance can be improved. Put simply, if you have an employee who doesn’t pay attention to detail, constructive feedback involves helping them acknowledge that this is a problem area, and more than that, enabling them with the support to overcome the same. It involves not only identifying a performance problem, but also, providing action items and ways to address the same. 

Importance of constructive feedback

Now that you have an understanding of what constructive feedback means, let’s quickly look at some of the top reasons why constructive feedback is important. Constructive feedback:

  • Improves performance: It enables your team members to understand how they can perform better with specific inputs on areas of improvement
  • Reinforces expectations: It helps your employees clearly gauge what is expected out of them in terms of performance, and sets clear deliverables and measurement parameters to avoid any surprises during performance appraisal
  • Boosts morale and confidence: It involves also appreciating employees for a job well done and illustrates how they can become a better version of themselves
  • Facilitates employee stickiness: It ensures that employees see your organization which cares about their professional growth and encourages them to stick around longer, and even act as advocates for others.

Positive feedback vs constructive feedback 

When delivering feedback, you must understand the difference between positive and constructive feedback and ensure that you use both of them where they fit the best. Here a quick distinction between positive feedback vs constructive feedback:

  • Positive feedback focuses on a job well done and highlights where an employee has excelled. Whereas, constructive feedback talks about areas of improvement and action items for desirable outcomes. 
  • While positive feedback seeks to reinforce the positive behavior, constructive feedback focuses more on facts and traits.
  • Positive feedback is a reflection of the past performance and doesn’t necessarily have a futuristic orientation, however, constructive feedback takes reference from the past to feed better performance in the future.  
  • “Your presentation during the board meeting was crisp and informative” is an example of positive feedback. Whereas, “While your presentation was informative, you can focus more on articulation to ensure that all your research is communicated in a way that everyone is able to understand. Using pointers can help here”, is an example of constructive feedback.
In a nutshell, positive feedback is a reinforcement tool, whereas constructive feedback is a mechanism to facilitate development. 

How to give constructive feedback

With an understanding of the fundamentals of constructive feedback, let’s quickly jump to the best practices which can help you deliver constructive feedback in a nuanced and effective manner. 

1. Decide when to give the constructive feedback

The first thing you need to focus on is ensuring that the timing of the constructive feedback is ideal. For instance, a busy period when the employee is putting in a lot of effort may not be ideal for giving them feedback about their performance from three months ago. At the same time, ensure that you provide constructive feedback regularly and consistently, to avoid recency or primacy bias. However, don’t offer feedback when you are angry about their performance either. 

2. Set the context and build trust

Before you get down to giving the feedback, set the tone. Share with the employee the purpose of the meeting and make them comfortable prior to sharing your reflections. It is important that you build trust so your employees can share their perspective and don’t feel intimidated by what you have to say. 

3. Share your reflections

Once the context and tone is set, start sharing your reflections. Your focus should be on sharing what you have observed about their performance. However, ensure that you also share how the same is likely to impact their career growth as well as organizational success. For instance, if you are providing constructive feedback about missing deadlines, you can use the impact of losing clients for the organization and a casual attitude marker for the employee.

4. Give specific examples

When sharing reflections, use specific examples of when you noticed a particular behavior. For instance, in the above example, you can share instances of when the employee missed his/her deadlines. Ensure that you use examples which illustrate a pattern, rather than a one off incident, which is very uncommon. Furthermore, always use concrete examples and not interpretation of what you hear or see.   

5. Balance positive and negative

With constructive feedback, your focus should be on helping the employee improve their performance and work on their areas of development.

However, simply pointing out their weaknesses or negatives in their performance will not help. You need to also talk about some of the positive aspects of their performance and how those qualities can help them absorb and implement their constructive feedback. 

6. Be empathetic

Emotional intelligence is extremely important when delivering constructive feedback. You cannot be apathetic towards your employee when delivering the same. Put yourself in their shoes to choose your phrases carefully. We will share some examples in the next section. Also, use your EQ to read the situation when you are delivering the feedback. If you see that the employee is getting uncomfortable, take a pause and comfort them first. Read their gestures and body language to ensure that the employee is not feeling attacked. 

7. Don’t make it personal

Like it or not, constructive feedback involves pointing out one’s weaknesses and areas of improvement. However, you should refrain from equating the performance of the employee with his/her personality or whole self. For instance, if someone misses deadlines, encourage them to be more organized or prioritize important work, than labeling them as a procrastinator. 

8. Encourage response from the other side

While you are delivering the constructive feedback, you have to make sure it is a dialogue.

The idea is to give the other person enough room to share their side of the story.

Try to understand whether or not they agree with your feedback and how they perceive the same. They may share the lack of support or resources, which have resulted in a weak performance. Be open to some reverse feedback as well. Again, your EQ must be at play here. If your employee has an outburst, or reacts negatively, you need to stay composed and calm them down. 

9. Discuss potential solutions

Once you and your employee are aligned on the areas of improvement, the most important part of constructive feedback is to provide adequate solutions to address the performance challenges. Don’t give abstract or vague solutions like be punctual if the employee misses deadlines. Rather, give very specific and action oriented solutions which are directed towards a particular outcome. The idea is to collectively understand the cause of the weak area of performance and use concrete solutions to remedy the same. 

10. Create a time bound action plan

Now that you have shared some potential solutions, you must revise the top action items with your employee to avoid any confusion. At the same time, you should focus on creating a time bound plan with key milestones to ensure that development is taking place. Summarize what was discussed and how you will proceed from there. Best is to set up a date to review the progress to ensure constructive feedback is paid heed to. 

Read our article on Start Stop Continue Feedback to give action oriented feedback

20 Constructive feedback examples 

Here are top 20 constructive feedback examples that you can use during your next conversation. To make your constructive feedback more effective, we have also illustrated examples of what you should steer away from.

1. Communication skills

Example of how to give constructive feedback

I would really like to know how you have progressed on the tasks assigned to you last month. It would be ideal if you could share a progress update on what has been achieved with a small summary of challenges/ support needed at the end of every week to ensure everyone is on the same page.

Example of how not to give constructive feedback

You have not kept your team updated about your work, this is highly unprofessional.

2. Attention to detail

Example of how to give constructive feedback

I was going through the work you submitted last week and I can see you have put in a lot of effort. However, I could see that there were some small errors and inaccuracies in the report across multiple sections. I believe that if you proofread your work thoroughly before turning it in, it will reduce the number of iterations and improve your quality of work. 

Example of how not to give constructive feedback

You seem completely distracted as you have been submitting flawed and below average work, this will not be tolerated. 

3. Time management

Example of how to give constructive feedback

I understand that you are working on multiple projects, however, you need to ensure that the most important projects are not overlooked and their timelines are not missed. Therefore, I would suggest you create a list of tasks you are working on and check with the respective reporting managers on the priority and set clear expectations to ensure that no deadlines are missed. 

Example of how not to give constructive feedback

You have missed your deadline again, it seems like you are not serious about you work. 

4. Goal achievement

Example of how to give constructive feedback

I see that you have been able to achieve only a part of the goals that you set out for this year. Maybe you were trying to spread yourself too thin. I would suggest you reduce the number of projects you are working on and ensure that the goals you set you are able to achieve. Furthermore, you must be vocal about the support or resources you need to achieve your goals. 

Example of how not to give constructive feedback

Are you even serious about your work, your level of goal achievement indicates otherwise. 

5. Absenteeism

Example of how to give constructive feedback

I see that you have been taking some time off lately, without any prior intimation. Let’s try to understand if there is a particular reason for the same. We can work on your schedule to make it more flexible. 

Example of how not to give constructive feedback

You have been missing all meetings lately, this tardiness is not appreciated. 

6. Problem solving

Example of how to give constructive feedback

I see that you are excellent at execution of ideas. However, I believe that you need to focus more on coming up with solutions on your own. I would suggest participating more in the brainstorming sessions and coming up with solutions. Try to think on your own, before you reach out to others with the problem.

Example of how not to give constructive feedback

You lack any problem solving capabilities, and will be stuck to execution for the rest of your career.

Wrapping up

Constructive feedback is integral to organizational success. Here are a few things to keep in mind:

  • Always use facts and examples to deliver constructive feedback
  • Don’t forget to differentiate between positive and constructive feedback
  • Make sure you have practical tips or suggestions 
  • Leverage specific constructive feedback examples for specific performance problems, instead of being vague

Related Reading

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min read

How to Use Performance Management Cycle for High Performance Teams

While performance management has been a key priority for organizations, for a long time, year end reviews were considered to be the most effective way to facilitate the same. However, recently organizations are observing a shift towards continuous performance management with an introduction of the performance management cycle. This article will focus on different aspects of the performance management cycle and how it enables unlocking the potential of high performance teams. 

What is a performance management cycle?

Before going into the diverse aspects, you should first understand what a performance management cycle essentially is. If you have an idea of what continuous performance management is, you’re already a step ahead in the understanding. Performance management cycle primarily is a way or a model in which you evaluate or focus on the performance of your employees throughout the year. The idea is to break down the different elements of employee performance into different stages and focus on them consistently. It starts with setting goals and ends with rewards for a job well done, which leads to setting of new goals and the performance management cycle resets.  

Understanding 4 stages of the performance management cycle

While you may want to divide your performance management cycle into any number of stages, mostly there are four stages. 


The first stage, at the very beginning of the performance management cycle, focuses on creating a plan for the performance ahead. The idea is to have a clear understanding on what your employee must achieve and how you will eventually review and evaluate them. During the planning stage, you and your team member, collectively should:

  • Set SMART goals of OKRs based on the performance expectations
  • Have clear KPIs or metrics which you will use for performance appraisal
  • Clarify how individual goals or OKRs contribute to organizational vision

Thus, the planning stage of the performance management cycle sets the tone for the year ahead and ensures there is clarity at all levels. 


Once the goals have been set in the planning stage, you enter the monitoring stage of the performance management cycle. This stage essentially focuses on ensuring that things are moving as planned. The idea is to ascertain that your team members are more or less on track for specific milestones outlined as a part of goal setting. Additionally, this stage will help you address any performance challenges that you may observe, sooner than later. Monitoring stage includes:

  • Regular one-on-one meetings to review performance so far
  • Providing feedback to your team members on what you think has been going well and what needs to improve
  • Relooking at goals in case they are behind or ahead of schedule in terms of achievement
  • Understanding the kind of extra support or resources your team members might need to improve their performance
  • Having candid conversations with your employees on wellbeing, professional development objectives, and other factors which may impact performance, morale and engagement 

The monitoring stage essentially focuses on tracking the performance of your employees against the set goals to provide constructive feedback and help them perform better. 


The third stage of the performance management cycle comes into existence towards the end. It involves reviewing the performance and providing ratings based on the established KPIs and metrics. While this is the formal review process, if you have been constantly monitoring the performance of your employees, this will essentially be a consolidation of all the reviews and feedback shared overtime. While delivering performance reviews, ensure that you:

  • Shed any performance review biases that might come your way, including primacy effect, recency bias, halo/horns effect, etc. 
  • Give your employees concrete examples and facts to support your review, rather than being vague and ambiguous
  • Should try to get 360 degree feedback and review for your team members
  • Answer some of the following questions to create an informed review:
  1. Did the employee achieve the goals set out?
  2. What were the key enablers in their achievement?
  3. Did you observe growth in the employee during the performance management cycle?
  4. Did the employee share any concerns, and were they addressed?

Since you have been connecting regularly with your employees, the reviews will not come as a surprise to them, but will help you monitor the trends of their performance and guide the next stage for the employee’s professional growth. 


Finally, the rewarding stage in the performance management cycle acts as a culmination to one cycle and sets stage for the commencement of the next. The objective is to take into account their performance over the performance management cycle and create a culture of rewards and recognition to celebrate and appreciate high performance. Some of the quick ways to reward your employees include, giving them:

  • Healthy increments and promotions
  • Public appreciation through social media, company intranet
  • Bonuses and other incentives
  • Rewards like vouchers, gifts, etc. 

This stage is important to make your employees feel valued and motivate them to keep the performance going. It will also push average performers to step up their efforts and enable you to create a high performance culture. 

Why is a performance management cycle important?

Now that you understand the various stages of a performance management cycle, let’s quickly look at why the performance management cycle is important for your organization. It will help you:

  • Clearly define goals and expectations from your employees to drive directed performance.
  • Keep your employees engaged. When you constantly connect with your employees for 1-o-1 meetings and consistently take interest in their performance improvement, they are likely to feel engaged, satisfied and motivated.
  • Address performance challenges preemptively and provide your employees with corrective actions, resources and support to bridge performance issues.
  • Retain talent as employees who feel that their performance is being valued and receive regular feedback tend to stay longer at an organization. 

Top 4 ways in which performance management cycle leads to high performance

In addition to the above mentioned benefits, a performance management cycle can help you build a high performance culture in a number of ways. Some of the top aspects include:

Clarifies KPIs and metrics

What constitutes high performance can be abstract. For some, closing 5 deals can be high performance, for others, it might be closing 15. Planning stage in the performance management lifecycle will help your employees understand what constitutes high performance and thus, proceed towards it. 

Boosts recognition

A key part of the performance management cycle is the rewards and recognition. When employees feel their performance is being valued and recognized, they tend to double up their efforts, leading to a high performance team.

Facilitates communication and feedback

Monitoring and tracking followed by 1-o-1 conversations can help you communicate with your employees regularly. Not only will you track their performance, but will also listen to their concerns or challenges and offer them feedback. Such conversations and feedback have a positive impact on performance, leading to a high performance culture. 

Ensures appropriate training

One of the foundations of high performance is enabling your team members to undergo the right training. Performance management cycle can help you understand which training is important for your employees at which performance stage, realizing high quality results. 

Top tips for managers for effective performance management cycle

As a manager, there are several ways in which you can unlock the true potential of a performance management cycle. You are one of the key stakeholders who plays an important role in every stage of the cycle. Here are a few tips that can help you augment the effectiveness of the performance management cycle:

  • Invite employee participation and make the OKR setting process collaborative and action oriented
  • Provide constructive feedback to your employees, instead of being too sweet or too negative
  • Help your employees access the right resources and training they need to meet their goals
  • Give your employees a safe space to share their concerns and challenges
  • Don’t micromanage your employees in the name of monitoring
  • Be open about relooking at the goals in case of a misalignment as you move along the performance management cycle

Benefits of using a performance management tool

A performance management tool can significantly help you streamline your performance management cycle by offering the following benefits. 

Performance snapshots

Get automated performance snapshots of your employee’s performance over the 9 box grid to track performance trends over time and provide reviews without recency bias.

1:1 conversations

Leverage guided templates with AI based suggestions for your 1:1 conversations with employees during the monitoring stage based on performance over time. Receive suggested talking points for goal-centered conversations.

Compare performance

Look at historic feedback to see improvement in performance and compare performance over time. You can also compare performance of peers over specific parameters. 

Related Reading

How to create a high performance culture using OKRs

7 steps to effective performance management system

12 common performance review biases to avoid

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