Employment feedback promotes clear expectations, engagement and empowers teams. Learn how employment feedback works and its organizational benefits in 2021!
If you are a people manager, you would definitely be spending a lot of time in identifying tools and practices to boost employee engagement. However, you must have overlooked the importance of constructive employee feedback to facilitate the same. If that is the case, you need to pause and revisit the importance of employee feedback for employee experience. Put simply, employee feedback involves having a constructive discussion with your employees and team members about what is working and what is not.
Statistically speaking, employee feedback has a direct impact on engagement and performance. Research shows 43% of highly-engaged employees receive employee feedback at least once a week. Additionally, 75% of employees prefer their feedback as early as possible. A culture of employee feedback opens up the gates for two-way communication, leading to greater understanding, synergies and collaboration.
More often than not, you might see employee feedback as a unidirectional process. It is understood as a process where a manager evaluates employee performance and offers feedback on the same with a way forward for improvement. However, if you closely look at the employee feedback lifecycle, you will come across three major components, each of which has its own value.
The employee feedback lifecycle begins with evaluating the performance of an individual as well as the team as a whole. Performance evaluation can be undertaken using several practices like measuring key performance indicators, achieving targets, etc. Following a few parameters, you can evaluate how well the employee has been able to perform as well as identify areas of improvement. You must encourage a self-reflection exercise as well to understand the evaluation of performance by employees themselves.
Next step in the employee feedback lifecycle is giving feedback to the employees based on highlights of performance evaluation. The objective is to offer constructive feedback on what worked and what didn’t work. Simply, saying your performance could have been better will not suffice. You must encourage your managers to spend adequate time on offering feedback to each employee highlighting their strengths as well as areas to work on. Additionally, managers should explore offering employees with the resources, guidance or direction on how they can work on the areas mentioned. Feedback is not only about identifying areas of improvement, but also identifying ways and means to improve based on experience of the managers.
Most managers believe that the employee feedback lifecycle ends at the above-mentioned second step. However, this third step which revolves around seeking feedback from employees is equally important. This involves empowering and encouraging employees to share their side of the story. This should not only be limited to their performance and what worked for them and what did not. Rather, it should entail constructive feedback for the manager as well as the team as a whole. You should give each employee an opportunity to voice what they perceived worked and what are the areas of improvement on an organizational, manager, team and individual level. This particular step holds great importance when it comes to engaging employees and making them feel valued.
Now that you understand the various components of employee feedback, let’s understand why employee feedback to managers matters and vice versa.
There are several reasons why you should focus on creating a culture of sharing employee feedback to managers, including:
Get an understanding of what the employees feels and perceives about the organization and the manager and address any challenges.
Ensure that employees feel free to share their views and perspectives and organizational hierarchy doesn’t stand in the way of open communication.
Promote a culture where everyone is accountable for their actions and to everyone in the team, irrespective of the position.
Facilitate greater engagement as employees feel valued when their opinions and feedback is being taken seriously
Thus, with employee feedback to managers you can ascertain that employees feel more connected to the organization with an increased sense of belongingness.
Similarly, there are multiple benefits you can reap by creating a culture of feedback with managers providing the same to their team members, such as:
Help employees understand where they are going wrong and gives them the chance to perform better.
Allow employees to play on their strengths and work on their weaknesses to boost their performance and bring in greater productivity.
A study by Gallup showed that turnover rates are 14.9% lower in employees who receive feedback than those who don’t.
Promote great relationship building that enables managers to understand employee personality and ensure effective mentoring and guidance.
Therefore, constructive feedback from managers to employees can enable you to facilitate greater productivity, engagement, relationship building and retention, promoting organizational growth and success.
At the first glance it seems that there are just two types of employee feedback, positive or negative. However, if you look closely, it becomes clear that there are several types of employee feedback based on the nature, scope, frequency, etc. While the list can go on, we will talk about the key employee feedback types that most fast growing organizations have adopted:
This is an all-encompassing form of employee feedback from across all stakeholders on all parameters. For a 360* feedback, you should focus on capturing performance evaluation for a particular employee across all aspects to get a comprehensive view. This involves getting feedback from different team members, other managers, and a few key stakeholders in the organization. The idea is to get feedback from superiors, juniors as well as peers to identify strengths and weaknesses and lead the way for improvement.
Amongst the various types of employee feedback, one factor lies in the frequency of the feedback.
Conventionally, you might have relied on an annual feedback mechanism. In such a case, employees are given feedback and the chance to share their feedback too once a year based on the annual performance. While this form of feedback may be less time consuming for you, it deters incremental growth and implementation of corrective measures in an agile manner.
It is time that you start your journey towards continuous feedback mechanisms where employees receive and offer feedback on a regular basis. There is no need to wait for the year to end for managers and employees to share their opinions, reviews and feedback and identify areas and ways of improvement.
Finally, in the types of employee feedback, our last focus is on the objective or the nature of feedback. For most people this resembles positive or negative feedback. However, it takes the whole idea a step further to make it more constructive and result oriented.
Reinforcing feedback is on a positive note where the aim is to encourage the employee to continue what he or she has been doing. This generally comes after a performance evaluation which has shown positive results indicating that things are going well. In a way, it aims at reinforcing the actions being undertaken.
Redirecting feedback, on the other hand, comes to the picture if you want to offer negative feedback. However, simply stating that this is not working out is self-defeating. Therefore, with redirecting feedback, you must highlight the challenges in the current state of work as well as identify and share corrective measures.
To make employee feedback effective, you must focus on asking the right questions. The below mentioned questions are primarily from an employee’s point of view to capture their feedback on their performance, as well as on different managerial and organizational factors.
With a firm understanding of the importance, types, questions, etc. of employee feedback, it’s now time to explore the best practices. We will cover the best practices to offer employee feedback, followed by a few examples for greater clarity. Next, we will highlight the best practices on how to gather and leverage feedback from employees.
Let’s start with how you and your managers should give feedback to your team members to ensure it is effective and meaningful.
Don’t beat around the bush. Directly come to the point on what worked and what are the areas of improvement. While it is important to set the context, don’t waste time in random conversations.
Keep the feedback to the point and be constructive with examples. When you are mentioning what didn’t work, offer a course that might have been better and how one can improve. Be very clear in what your expectations are.
Offer feedback with an open mindset to hear their side of the story. Actively listen to what the employee has to say and then respond accordingly. Don’t simply stick to the feedback you have prepared. Customize the conversations according to the situation.
Offering feedback once a year is not enough. Offer feedback regularly and follow up on the actions suggested. Take a review of the feedback offered before and gauge the improvements before providing the next feedback.
Here are a few statements that you can use to start your feedback sessions which ensure effectiveness:
In the next leg, let’s focus on how you can effectively gather feedback from employees to facilitate an open culture.
You can float regular surveys to gauge employee sentiment. From pulse to annual, you can explore different ways and questions to understand what employees feel.
Create an anonymous suggestion box for employees to share what they feel can be improved and what they appreciate.
Encourage closed room conversations with employees to understand their specific challenges and grievances.
In the last section of the best practices, let’s quickly explore how you can benefit from the feedback gathered from employees.
Ensure that you really listen to the employee feedback and don’t take it as a mere tick in the box. Try to understand the concern and make mental or physical notes.
Don’t get defensive on the feedback instantly and don’t take offence if something negative is shared. Take it in the spirit of growth and action on the challenges.
Try to get to the route of the problem. Ask follow-up questions to truly understand what the feedback means and how the employee proposes to address the same.
Create a list of action items and share with the employees on how you seek to implement the feedback. Once implemented, share the progress made at regular intervals.
By now it is evident that employee feedback is a critical part of creating an empowering and positive employee experience. To facilitate the same, you must start by gauging employee pulse to understand their sentiment. Learn how SuperBeings can help you gauge employee feedback in the most effective manner with pulse surveys. Furthermore, SuperBeings can empower you with actionable insights to predict employee turnover, address the reasons for low productivity, calculate the cost of turnover and boost engagement.
The Ultimate Guide to Building Organizational Culture
Continuous Feedback in the Workplace
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‘Onboarding: How to get your new employees up to speed in half the time’ - George Bradt, founder and Chairman PrimeGenesis
Did you know that a strong onboarding process improves new hire retention by 82% and productivity by over 70%?
However, only 12% of employees strongly agree their organization does a great job at onboarding new employees.
This clearly states that while employee onboarding has a direct impact on the bottom line, most organizations miss out on how to get it right.
Don’t let that happen to you. To onboard new employees like a pro, keep reading.
By definition, an onboarding survey is a questionnaire that is administered on new hires to gauge their initial experience and level of satisfaction, in an attempt to understand their engagement and retention potential.
As an HR, you can get multiple insights from an onboarding survey, including:
It can help you estimate how long the employees are likely to stay and how you can further optimize your onboarding process to make it more aligned with employee expectations.
An effective onboarding survey can help you reflect on your performance through the onboarding process, which directly impacts KPIs for organizational success, including:
93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company. At the same time, 25% of a company’s new hires would leave within a year if the onboarding experience was poor.
20% of new hires are unlikely to recommend an employer to a friend or family member and an onboarding survey can help you identify the reasons for the same. However, new team members who were asked to provide feedback prior to their start date also had a 79% increase in willingness to refer others. Thus, illustrating how onboarding surveys and feedback can impact eNPS.
Read: How to use eNPS for better employee engagement
Employees with exceptional onboarding experiences are 2.6x more likely to be extremely satisfied with their workplace and 70% say they have ‘the best possible job’.
77% of employees who went through a formal onboarding process were able to meet their first performance goals. However, 49% of individuals who failed to reach their first performance milestone had no official onboarding instruction. An onboarding survey can help you determine the effectiveness of your onboarding process.
In addition, your new employees might also have an inclination towards providing feedback as a part of the onboarding survey, which you will lose out if you don’t conduct the same. Research shows that only 26% of new employees recall being asked for feedback on their candidate journey and the hiring process before their start date wherein 91% of new hires are willing to provide this feedback.
Now that you understand the importance of an employee onboarding survey, let’s quickly discuss how to effectively run an onboarding survey.
You must coincide your employee onboarding survey with important milestones for the new employee in the organization. Mostly, these milestones coincide with the end of the first few months. Thus, you should circulate your onboarding survey after 30, 60 and 90 days respectively, with different objectives for each. Furthermore, you can send interim surveys in case you feel the need, for instance, when the employee starts a project, or when the orientation process is over.
“Effective employee onboarding isn’t about swag, stickers, & company value pamphlets on their desk the 1st day. But, how you help them understand their goals & how co values are interwoven in operating are more important.”- Suhail Doshi, founder and chairman of Mixpanel, Inc.
Based on the milestones or cadence you have set up, it is important to identify areas you would want to cover with each milestone. For instance:
In the first 30 days, you should focus on themes like:
In 60 days, you can touch on themes like:
By the end of 90 days, focus should shift towards:
Once you have decided the themes, you can start building questions, a snapshot of which is covered in the next section or you can download the template now here. The themes can be fluid across milestones, depending on the context for your organization.
Once the milestone arrives, you should roll out the onboarding survey and drive participation. It is important to explain to your new employees why the onboarding survey is important and how they can fill it up. Give them the requisite time, deadlines and communicate what will be the next steps to encourage them to participate.
Simply rolling out the survey is not enough. You must reach out to your new employees to remind them to fill the onboarding survey as amidst numerous new things, they might lose track of it. Don’t push too hard, yet send subtle reminders to get genuine responses. For instance: employee survey tools such as SuperBeings integrate with chat tools like Slack, Teams, Gchat to send personalized nudges to fill out the survey in the flow of work at set intervals as well as allows them to participate directly without switching context.
Unlock a wide array of survey questions and employee analytics. See how SuperBeings can help
Once your onboarding survey responses are in, slice and dice them to get insights into what your employees feel and leverage the data points to further refine your onboarding process to facilitate engagement, retention and advocacy from the beginning.
Taking cue from the section above, here are 50+ onboarding survey questions that you can leverage to gauge the pulse of your new employees as they complete different milestones.
You can also download these questions as a template and use it whenever you need. Click here to download
By now, it would be very clear to you that an employee onboarding survey can help you in multiple ways to create a high performance culture. It can enable you to augment retention, engagement, satisfaction and advocacy among employees to ensure that there is minimal turnover and you are able to attract high quality talent. Ensure that you roll out an onboarding survey at 30/60/90 days frequency to check onboarding experience, knowledge transfer, manager support, role clarity, etc.
You should focus on other forms of employee feedback on culture, training and development opportunities, level of engagement, manager effectiveness, workplace collaboration, work-life balance, among others.
Finally, you should focus on leveraging technology and automation to add efficiency and effectiveness to your onboarding survey and process.
Research shows, automating onboarding tasks resulted in a 16% increase in retention rates for new hires.
Thus, consider partnering with a survey platform which enables you to:
How to use employee engagement survey comments
When it comes to performance management for employees, you would agree that feedback plays an important role. However, only offering positive feedback and appreciating the performance of your employees is not enough. You need to give them an equal amount of constructive feedback which is specific to ensure high levels of performance. If you feel that your employees may not embrace constructive feedback, think again.
Research shows that 92% of people believe that constructive feedback is effective at improving performance.
In this article we will help you understand how you can give constructive feedback and examples you can leverage.
Constructive feedback is essentially a tool that most forward looking professionals leverage to help others in their team with specific and constructive inputs on areas where one’s performance can be improved. Put simply, if you have an employee who doesn’t pay attention to detail, constructive feedback involves helping them acknowledge that this is a problem area, and more than that, enabling them with the support to overcome the same. It involves not only identifying a performance problem, but also, providing action items and ways to address the same.
Now that you have an understanding of what constructive feedback means, let’s quickly look at some of the top reasons why constructive feedback is important. Constructive feedback:
When delivering feedback, you must understand the difference between positive and constructive feedback and ensure that you use both of them where they fit the best. Here a quick distinction between positive feedback vs constructive feedback:
In a nutshell, positive feedback is a reinforcement tool, whereas constructive feedback is a mechanism to facilitate development.
With an understanding of the fundamentals of constructive feedback, let’s quickly jump to the best practices which can help you deliver constructive feedback in a nuanced and effective manner.
The first thing you need to focus on is ensuring that the timing of the constructive feedback is ideal. For instance, a busy period when the employee is putting in a lot of effort may not be ideal for giving them feedback about their performance from three months ago. At the same time, ensure that you provide constructive feedback regularly and consistently, to avoid recency or primacy bias. However, don’t offer feedback when you are angry about their performance either.
Before you get down to giving the feedback, set the tone. Share with the employee the purpose of the meeting and make them comfortable prior to sharing your reflections. It is important that you build trust so your employees can share their perspective and don’t feel intimidated by what you have to say.
Once the context and tone is set, start sharing your reflections. Your focus should be on sharing what you have observed about their performance. However, ensure that you also share how the same is likely to impact their career growth as well as organizational success. For instance, if you are providing constructive feedback about missing deadlines, you can use the impact of losing clients for the organization and a casual attitude marker for the employee.
When sharing reflections, use specific examples of when you noticed a particular behavior. For instance, in the above example, you can share instances of when the employee missed his/her deadlines. Ensure that you use examples which illustrate a pattern, rather than a one off incident, which is very uncommon. Furthermore, always use concrete examples and not interpretation of what you hear or see.
With constructive feedback, your focus should be on helping the employee improve their performance and work on their areas of development.
However, simply pointing out their weaknesses or negatives in their performance will not help. You need to also talk about some of the positive aspects of their performance and how those qualities can help them absorb and implement their constructive feedback.
Emotional intelligence is extremely important when delivering constructive feedback. You cannot be apathetic towards your employee when delivering the same. Put yourself in their shoes to choose your phrases carefully. We will share some examples in the next section. Also, use your EQ to read the situation when you are delivering the feedback. If you see that the employee is getting uncomfortable, take a pause and comfort them first. Read their gestures and body language to ensure that the employee is not feeling attacked.
Like it or not, constructive feedback involves pointing out one’s weaknesses and areas of improvement. However, you should refrain from equating the performance of the employee with his/her personality or whole self. For instance, if someone misses deadlines, encourage them to be more organized or prioritize important work, than labeling them as a procrastinator.
While you are delivering the constructive feedback, you have to make sure it is a dialogue.
The idea is to give the other person enough room to share their side of the story.
Try to understand whether or not they agree with your feedback and how they perceive the same. They may share the lack of support or resources, which have resulted in a weak performance. Be open to some reverse feedback as well. Again, your EQ must be at play here. If your employee has an outburst, or reacts negatively, you need to stay composed and calm them down.
Once you and your employee are aligned on the areas of improvement, the most important part of constructive feedback is to provide adequate solutions to address the performance challenges. Don’t give abstract or vague solutions like be punctual if the employee misses deadlines. Rather, give very specific and action oriented solutions which are directed towards a particular outcome. The idea is to collectively understand the cause of the weak area of performance and use concrete solutions to remedy the same.
Now that you have shared some potential solutions, you must revise the top action items with your employee to avoid any confusion. At the same time, you should focus on creating a time bound plan with key milestones to ensure that development is taking place. Summarize what was discussed and how you will proceed from there. Best is to set up a date to review the progress to ensure constructive feedback is paid heed to.
Read our article on Start Stop Continue Feedback to give action oriented feedback
Here are top 20 constructive feedback examples that you can use during your next conversation. To make your constructive feedback more effective, we have also illustrated examples of what you should steer away from.
I would really like to know how you have progressed on the tasks assigned to you last month. It would be ideal if you could share a progress update on what has been achieved with a small summary of challenges/ support needed at the end of every week to ensure everyone is on the same page.
You have not kept your team updated about your work, this is highly unprofessional.
I was going through the work you submitted last week and I can see you have put in a lot of effort. However, I could see that there were some small errors and inaccuracies in the report across multiple sections. I believe that if you proofread your work thoroughly before turning it in, it will reduce the number of iterations and improve your quality of work.
You seem completely distracted as you have been submitting flawed and below average work, this will not be tolerated.
I understand that you are working on multiple projects, however, you need to ensure that the most important projects are not overlooked and their timelines are not missed. Therefore, I would suggest you create a list of tasks you are working on and check with the respective reporting managers on the priority and set clear expectations to ensure that no deadlines are missed.
You have missed your deadline again, it seems like you are not serious about you work.
I see that you have been able to achieve only a part of the goals that you set out for this year. Maybe you were trying to spread yourself too thin. I would suggest you reduce the number of projects you are working on and ensure that the goals you set you are able to achieve. Furthermore, you must be vocal about the support or resources you need to achieve your goals.
Are you even serious about your work, your level of goal achievement indicates otherwise.
I see that you have been taking some time off lately, without any prior intimation. Let’s try to understand if there is a particular reason for the same. We can work on your schedule to make it more flexible.
You have been missing all meetings lately, this tardiness is not appreciated.
I see that you are excellent at execution of ideas. However, I believe that you need to focus more on coming up with solutions on your own. I would suggest participating more in the brainstorming sessions and coming up with solutions. Try to think on your own, before you reach out to others with the problem.
You lack any problem solving capabilities, and will be stuck to execution for the rest of your career.
Constructive feedback is integral to organizational success. Here are a few things to keep in mind:
50 top 360 degree feedback question examples
While performance management has been a key priority for organizations, for a long time, year end reviews were considered to be the most effective way to facilitate the same. However, recently organizations are observing a shift towards continuous performance management with an introduction of the performance management cycle. This article will focus on different aspects of the performance management cycle and how it enables unlocking the potential of high performance teams.
Before going into the diverse aspects, you should first understand what a performance management cycle essentially is. If you have an idea of what continuous performance management is, you’re already a step ahead in the understanding. Performance management cycle primarily is a way or a model in which you evaluate or focus on the performance of your employees throughout the year. The idea is to break down the different elements of employee performance into different stages and focus on them consistently. It starts with setting goals and ends with rewards for a job well done, which leads to setting of new goals and the performance management cycle resets.
While you may want to divide your performance management cycle into any number of stages, mostly there are four stages.
The first stage, at the very beginning of the performance management cycle, focuses on creating a plan for the performance ahead. The idea is to have a clear understanding on what your employee must achieve and how you will eventually review and evaluate them. During the planning stage, you and your team member, collectively should:
Thus, the planning stage of the performance management cycle sets the tone for the year ahead and ensures there is clarity at all levels.
Once the goals have been set in the planning stage, you enter the monitoring stage of the performance management cycle. This stage essentially focuses on ensuring that things are moving as planned. The idea is to ascertain that your team members are more or less on track for specific milestones outlined as a part of goal setting. Additionally, this stage will help you address any performance challenges that you may observe, sooner than later. Monitoring stage includes:
The monitoring stage essentially focuses on tracking the performance of your employees against the set goals to provide constructive feedback and help them perform better.
The third stage of the performance management cycle comes into existence towards the end. It involves reviewing the performance and providing ratings based on the established KPIs and metrics. While this is the formal review process, if you have been constantly monitoring the performance of your employees, this will essentially be a consolidation of all the reviews and feedback shared overtime. While delivering performance reviews, ensure that you:
Since you have been connecting regularly with your employees, the reviews will not come as a surprise to them, but will help you monitor the trends of their performance and guide the next stage for the employee’s professional growth.
Finally, the rewarding stage in the performance management cycle acts as a culmination to one cycle and sets stage for the commencement of the next. The objective is to take into account their performance over the performance management cycle and create a culture of rewards and recognition to celebrate and appreciate high performance. Some of the quick ways to reward your employees include, giving them:
This stage is important to make your employees feel valued and motivate them to keep the performance going. It will also push average performers to step up their efforts and enable you to create a high performance culture.
Now that you understand the various stages of a performance management cycle, let’s quickly look at why the performance management cycle is important for your organization. It will help you:
In addition to the above mentioned benefits, a performance management cycle can help you build a high performance culture in a number of ways. Some of the top aspects include:
What constitutes high performance can be abstract. For some, closing 5 deals can be high performance, for others, it might be closing 15. Planning stage in the performance management lifecycle will help your employees understand what constitutes high performance and thus, proceed towards it.
A key part of the performance management cycle is the rewards and recognition. When employees feel their performance is being valued and recognized, they tend to double up their efforts, leading to a high performance team.
Monitoring and tracking followed by 1-o-1 conversations can help you communicate with your employees regularly. Not only will you track their performance, but will also listen to their concerns or challenges and offer them feedback. Such conversations and feedback have a positive impact on performance, leading to a high performance culture.
One of the foundations of high performance is enabling your team members to undergo the right training. Performance management cycle can help you understand which training is important for your employees at which performance stage, realizing high quality results.
As a manager, there are several ways in which you can unlock the true potential of a performance management cycle. You are one of the key stakeholders who plays an important role in every stage of the cycle. Here are a few tips that can help you augment the effectiveness of the performance management cycle:
A performance management tool can significantly help you streamline your performance management cycle by offering the following benefits.
Get automated performance snapshots of your employee’s performance over the 9 box grid to track performance trends over time and provide reviews without recency bias.
Leverage guided templates with AI based suggestions for your 1:1 conversations with employees during the monitoring stage based on performance over time. Receive suggested talking points for goal-centered conversations.
Look at historic feedback to see improvement in performance and compare performance over time. You can also compare performance of peers over specific parameters.
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