Explore the A-Z of employee engagement survey with reasons, strategic process and validated questions to augment employee experience.
As we have talked about it before, employee engagement defines the level of commitment of the workforce to the organization and ultimately translates to performance and impact. You must already be aware of the many reasons that make employee engagement a top priority, including, higher productivity, reduced absenteeism, inclusive culture, customer satisfaction, etc.
While the focus is turning towards increasing employee experience with greater engagement, you might still be struggling about the best way to measure the engagement quotient. Here, an employee engagement survey with the right questions can help you ramp up the efforts in the right direction.
An employee engagement survey seeks to gauge the pulse and opinion of the workforce to determine their dedication and commitment to the organization. You can get a quantitative and qualitative analysis of employee perspectives and level of belongingness to the workplace. Measuring some key drivers of engagement can help you understand the degree of engagement or disengagement among employees, which has a direct impact on the organizational bottom line. The following sections will uncover all important aspects of an employee engagement survey, highlighting its importance, important attributes, top employee engagement survey questions and best ways to get started.
On the face of it, conducting an employee engagement survey is to gauge deep insights on the engagement landscape in an organization. However, there are several other factors that contribute to answering why employee engagement surveys are important.
One of the top reasons for having an employee engagement survey is to give your employees a voice and encourage them to share their perspectives. It enables team members to share their feedback on what is working for them and what needs improvement. Additionally, it is a source of empowerment for employees who feel their opinion also matters to the organization.
Employee engagement quotient is very important if you are competing for the top talent in the market. Naturally, the best minds and resources tend to choose organizations that have a greater regard for their employees and focus on creating a positive experience. Gauging and showcasing employee engagement can, thus, help you in two ways. Firstly, it can help you to map your engagement performance with industry benchmarks and get an understanding of where you stand. Secondly, it can enable you to attract the best talent with a reputation for being the employer of choice.
Finally, an employee engagement survey enables you to map the performance of the engagement efforts at regular intervals. Like any other KPI or key performance indicator, employee engagement surveys help track whether or not the investments, practices and initiatives are bearing fruit. This is important to formulate a robust employee engagement strategy and ensure smooth implementation.
Like any other survey, the efficacy of an employee engagement survey lies in the relevance and strength of its questions. Before we jump onto what employee engagement survey questions should you put in your survey, you must understand what an employee engagement survey should measure. Naturally, an employee engagement survey must measure different attributes of engagement which promote a pleasant experience for employees. Here are the top factors that you must take into account while putting together the questions to gauge engagement.
Any employee engagement survey should be able to measure how motivated an employee is about their work and the workplace as a whole. When employees are highly engaged, their level of motivation to forge meaningful relationships with all stakeholders as well as give in their 100% is on the higher side. According to a research by Gallup, employees work 20% better when motivated. At the same time, motivated employees are 87% less likely to resign, says a study by Inc Magazine. Thus, measuring motivation as an offshoot of engagement is important to attract, nurture and retain the best talent.
The next parameter that an engagement survey ought to measure revolves around belongingness. By definition, belongingness is a feeling of safety and security which comes from a high level of engagement when a person feels accepted as a part of an inclusive culture as its own. According to a study, high belonging was linked to a whopping 56% increase in job performance, a 50% drop in turnover risk, and a 75% reduction in sick days. Thus, you must be able to gauge whether employees feel they belong there or not with your employee engagement survey.
Employee engagement survey questions should also be crafted in a way so as to gauge whether employees are able to perceive the value they create for the organization or not. Each employee adds unique value and contributes to the overall success of the organization. An engaged workforce is one which is time and again reminded of the value it is creating and recognized and appreciated for the same. Your survey must explicitly highlight whether or not employees are aware about the value they create.
Finally, an employee engagement survey must intend to capture the overall satisfaction of employees. You must take into account their happiness, wellbeing, etc. running across all aspects of their experience. Measuring this is very important because a satisfied employee seldom looks out for other opportunities, reducing attrition. Research shows that when there is employee satisfaction, employee productivity increases by 40% which in turn increases the customer satisfaction by 18% and there is a drop in employee turnover by 14%.
Contrary to popular belief, conducting an employee engagement survey is not simply collecting questions over the internet and emailing them to employees. While many organizations implement this approach, however, the success rate of such a process is feeble. To ensure impact, you must follow a well thought through and strategic approach.
The first step to conducting an employee engagement survey effectively is to set a goal i.e. what do you wish to achieve out of it. If you caught yourself saying, Obviously, we want to measure engagement levels, you are not wrong, but there is still a long way to go. Setting a goal must start with understanding where you currently stand on different engagement parameters. Next, it is important to identify the one that is on top priority and take that as a goal to be achieved after the whole exercise. The goals will largely depend on your current landscape and the biggest obstacle you seek to address. Some of the common goals could look like:
Once you have a goal set, the next step is to decide on the employee engagement survey type that you align best with. There are several parameters which can help you create the right survey, including:
Surveys can be conducted on an annual, biannual, quarterly, monthly or even daily basis. How often you want to gauge employee pulse generally determines the ideal frequency. While annual surveys were the norm for a long time, organizations are now moving towards more frequent ones. The latter approach can help you with regular updates on the progress of engagement quotient and room to implement corrective measures on the go, rather than wait for the year end.
The next decision must be on the length of the survey in terms of the number of questions. More often than not, length will depend on the frequency of the survey. Generally, the greater the frequency, the lesser the number of questions. Most organizations today are moving towards adopting pulse surveys which are short and conducted at regular intervals. Some are even experimenting with one question daily kind of measurement which are proving to be extremely effective and are delivering great insights.
Surveys can either be anonymous or might require a proof of identity. Both types have their own merits and demerits. Anonymous surveys encourage employees to share their honest opinion without the fear of any backlash. Surveys that require identity can help organizations go deep into the responses and pinpoint exact problems. Deeping on the employee's expectations and organizational needs, you can make the right decision.
Finally, what type of questions you want to make a part of the survey is an important decision. Open-ended survey questions are important for a qualitative purpose. At the same time, ratings and other objective questions give a foundation for comparison and quantitative analysis. Having a fair mix of both as well as aligning which parameters of engagement to measure in which form is important.
Once the decision on employee engagement survey type has been reached, the next step is to actually formulate the questions. Make sure that the employee engagement survey questions align with the format and type decided above. At the same time, each question should be a step towards achieving the goal the survey had set out to achieve. It is important to identify key parameters of engagement that the survey intends to measure and all questions should be categorized under the same for a seamless experience. Questions shouldn’t be too long and must be easy to comprehend. Any question that takes more than a few seconds to read and understand will seldom yield any fruitful responses.
With the questions in place, your employee engagement survey is ready to go. However, to ensure that employees actually take time out to fill the survey, there needs to be some incentives and conscious push from the management and leadership. To promote the completion rate of the survey, encourage employees to block some time specifically to fill the same. Instead of expecting them to complete this in between all other tasks (as an added burden), give them some time just for this purpose when they can put their mind to it properly. Finally, it would be good to keep some incentives for those who finish the survey in a given time.
Conducting an employee engagement survey doesn’t end with collecting the responses. It goes beyond to actually create an impact. Once the responses are received, it is important to analyze them to understand the gaps and challenges and navigate a plan of action to bridge the same. At the same time, it is extremely important to share the results, even the gaps with the employees and share the course of action to work on the areas of improvement. It might also be a good idea to crowdsource some solutions and gauge employee opinion and voice on how these problems can be addressed. This will enable collective decision making and action. It will also encourage employees to further participate in such surveys in the future as they realize their voice is making a difference.
If you are clear on the rationale and process for employee engagement surveys, you should move to understanding the validated employee engagement survey questions that must be considered. It is best to club questions together under specific categories to make them easier to comprehend. Additionally, clubbing questions is important from an analysis perspective as well.
To effectively curate, conduct and act on employee engagement surveys, you must take a proactive approach. It is ideal to partner with platforms like SuperBeings which offer services to gauge employee pulse and make sense out of the responses captured. On a mission to unlock the potential of all super beings at work, this platform provides pulse surveys, curated for individual organizational needs. Based on the insights collected from the responses as well as industry benchmarks, you can leverage data-backed action steps to improve employee engagement and create a positive experience.
Take your employee experience to new heights with our customizable employee engagement module. Book a free demo today!
‘Onboarding: How to get your new employees up to speed in half the time’ - George Bradt, founder and Chairman PrimeGenesis
Did you know that a strong onboarding process improves new hire retention by 82% and productivity by over 70%?
However, only 12% of employees strongly agree their organization does a great job at onboarding new employees.
This clearly states that while employee onboarding has a direct impact on the bottom line, most organizations miss out on how to get it right.
Don’t let that happen to you. To onboard new employees like a pro, keep reading.
By definition, an onboarding survey is a questionnaire that is administered on new hires to gauge their initial experience and level of satisfaction, in an attempt to understand their engagement and retention potential.
As an HR, you can get multiple insights from an onboarding survey, including:
It can help you estimate how long the employees are likely to stay and how you can further optimize your onboarding process to make it more aligned with employee expectations.
An effective onboarding survey can help you reflect on your performance through the onboarding process, which directly impacts KPIs for organizational success, including:
93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company. At the same time, 25% of a company’s new hires would leave within a year if the onboarding experience was poor.
20% of new hires are unlikely to recommend an employer to a friend or family member and an onboarding survey can help you identify the reasons for the same. However, new team members who were asked to provide feedback prior to their start date also had a 79% increase in willingness to refer others. Thus, illustrating how onboarding surveys and feedback can impact eNPS.
Employees with exceptional onboarding experiences are 2.6x more likely to be extremely satisfied with their workplace and 70% say they have ‘the best possible job’.
77% of employees who went through a formal onboarding process were able to meet their first performance goals. However, 49% of individuals who failed to reach their first performance milestone had no official onboarding instruction. An onboarding survey can help you determine the effectiveness of your onboarding process.
In addition, your new employees might also have an inclination towards providing feedback as a part of the onboarding survey, which you will lose out if you don’t conduct the same. Research shows that only 26% of new employees recall being asked for feedback on their candidate journey and the hiring process before their start date wherein 91% of new hires are willing to provide this feedback.
Now that you understand the importance of an employee onboarding survey, let’s quickly discuss how to effectively run an onboarding survey.
You must coincide your employee onboarding survey with important milestones for the new employee in the organization. Mostly, these milestones coincide with the end of the first few months. Thus, you should circulate your onboarding survey after 30, 60 and 90 days respectively, with different objectives for each. Furthermore, you can send interim surveys in case you feel the need, for instance, when the employee starts a project, or when the orientation process is over.
“Effective employee onboarding isn’t about swag, stickers, & company value pamphlets on their desk the 1st day. But, how you help them understand their goals & how co values are interwoven in operating are more important.”- Suhail Doshi, founder and chairman of Mixpanel, Inc.
Based on the milestones or cadence you have set up, it is important to identify areas you would want to cover with each milestone. For instance:
In the first 30 days, you should focus on themes like:
In 60 days, you can touch on themes like:
By the end of 90 days, focus should shift towards:
Once you have decided the themes, you can start building questions, a snapshot of which is covered in the next section or you can download the template now here. The themes can be fluid across milestones, depending on the context for your organization.
Once the milestone arrives, you should roll out the onboarding survey and drive participation. It is important to explain to your new employees why the onboarding survey is important and how they can fill it up. Give them the requisite time, deadlines and communicate what will be the next steps to encourage them to participate.
Simply rolling out the survey is not enough. You must reach out to your new employees to remind them to fill the onboarding survey as amidst numerous new things, they might lose track of it. Don’t push too hard, yet send subtle reminders to get genuine responses. For instance: employee survey tools such as SuperBeings integrate with chat tools like Slack, Teams, Gchat to send personalized nudges to fill out the survey in the flow of work at set intervals as well as allows them to participate directly without switching context.
Unlock a wide array of survey questions and employee analytics. See how SuperBeings can help
Once your onboarding survey responses are in, slice and dice them to get insights into what your employees feel and leverage the data points to further refine your onboarding process to facilitate engagement, retention and advocacy from the beginning.
Taking cue from the section above, here are 50+ onboarding survey questions that you can leverage to gauge the pulse of your new employees as they complete different milestones.
You can also download these questions as a template and use it whenever you need. Click here to download
By now, it would be very clear to you that an employee onboarding survey can help you in multiple ways to create a high performance culture. It can enable you to augment retention, engagement, satisfaction and advocacy among employees to ensure that there is minimal turnover and you are able to attract high quality talent. Ensure that you roll out an onboarding survey at 30/60/90 days frequency to check onboarding experience, knowledge transfer, manager support, role clarity, etc.
You should focus on other forms of employee feedback on culture, training and development opportunities, level of engagement, manager effectiveness, workplace collaboration, work-life balance, among others.
Finally, you should focus on leveraging technology and automation to add efficiency and effectiveness to your onboarding survey and process.
Research shows, automating onboarding tasks resulted in a 16% increase in retention rates for new hires.
Thus, consider partnering with a survey platform which enables you to:
When it comes to performance management for employees, you would agree that feedback plays an important role. However, only offering positive feedback and appreciating the performance of your employees is not enough. You need to give them an equal amount of constructive feedback which is specific to ensure high levels of performance. If you feel that your employees may not embrace constructive feedback, think again.
Research shows that 92% of people believe that constructive feedback is effective at improving performance.
In this article we will help you understand how you can give constructive feedback and examples you can leverage.
Constructive feedback is essentially a tool that most forward looking professionals leverage to help others in their team with specific and constructive inputs on areas where one’s performance can be improved. Put simply, if you have an employee who doesn’t pay attention to detail, constructive feedback involves helping them acknowledge that this is a problem area, and more than that, enabling them with the support to overcome the same. It involves not only identifying a performance problem, but also, providing action items and ways to address the same.
Now that you have an understanding of what constructive feedback means, let’s quickly look at some of the top reasons why constructive feedback is important. Constructive feedback:
When delivering feedback, you must understand the difference between positive and constructive feedback and ensure that you use both of them where they fit the best. Here a quick distinction between positive feedback vs constructive feedback:
In a nutshell, positive feedback is a reinforcement tool, whereas constructive feedback is a mechanism to facilitate development.
With an understanding of the fundamentals of constructive feedback, let’s quickly jump to the best practices which can help you deliver constructive feedback in a nuanced and effective manner.
The first thing you need to focus on is ensuring that the timing of the constructive feedback is ideal. For instance, a busy period when the employee is putting in a lot of effort may not be ideal for giving them feedback about their performance from three months ago. At the same time, ensure that you provide constructive feedback regularly and consistently, to avoid recency or primacy bias. However, don’t offer feedback when you are angry about their performance either.
Before you get down to giving the feedback, set the tone. Share with the employee the purpose of the meeting and make them comfortable prior to sharing your reflections. It is important that you build trust so your employees can share their perspective and don’t feel intimidated by what you have to say.
Once the context and tone is set, start sharing your reflections. Your focus should be on sharing what you have observed about their performance. However, ensure that you also share how the same is likely to impact their career growth as well as organizational success. For instance, if you are providing constructive feedback about missing deadlines, you can use the impact of losing clients for the organization and a casual attitude marker for the employee.
When sharing reflections, use specific examples of when you noticed a particular behavior. For instance, in the above example, you can share instances of when the employee missed his/her deadlines. Ensure that you use examples which illustrate a pattern, rather than a one off incident, which is very uncommon. Furthermore, always use concrete examples and not interpretation of what you hear or see.
With constructive feedback, your focus should be on helping the employee improve their performance and work on their areas of development.
However, simply pointing out their weaknesses or negatives in their performance will not help. You need to also talk about some of the positive aspects of their performance and how those qualities can help them absorb and implement their constructive feedback.
Emotional intelligence is extremely important when delivering constructive feedback. You cannot be apathetic towards your employee when delivering the same. Put yourself in their shoes to choose your phrases carefully. We will share some examples in the next section. Also, use your EQ to read the situation when you are delivering the feedback. If you see that the employee is getting uncomfortable, take a pause and comfort them first. Read their gestures and body language to ensure that the employee is not feeling attacked.
Like it or not, constructive feedback involves pointing out one’s weaknesses and areas of improvement. However, you should refrain from equating the performance of the employee with his/her personality or whole self. For instance, if someone misses deadlines, encourage them to be more organized or prioritize important work, than labeling them as a procrastinator.
While you are delivering the constructive feedback, you have to make sure it is a dialogue.
The idea is to give the other person enough room to share their side of the story.
Try to understand whether or not they agree with your feedback and how they perceive the same. They may share the lack of support or resources, which have resulted in a weak performance. Be open to some reverse feedback as well. Again, your EQ must be at play here. If your employee has an outburst, or reacts negatively, you need to stay composed and calm them down.
Once you and your employee are aligned on the areas of improvement, the most important part of constructive feedback is to provide adequate solutions to address the performance challenges. Don’t give abstract or vague solutions like be punctual if the employee misses deadlines. Rather, give very specific and action oriented solutions which are directed towards a particular outcome. The idea is to collectively understand the cause of the weak area of performance and use concrete solutions to remedy the same.
Now that you have shared some potential solutions, you must revise the top action items with your employee to avoid any confusion. At the same time, you should focus on creating a time bound plan with key milestones to ensure that development is taking place. Summarize what was discussed and how you will proceed from there. Best is to set up a date to review the progress to ensure constructive feedback is paid heed to.
Read our article on Start Stop Continue Feedback to give action oriented feedback
Here are top 20 constructive feedback examples that you can use during your next conversation. To make your constructive feedback more effective, we have also illustrated examples of what you should steer away from.
I would really like to know how you have progressed on the tasks assigned to you last month. It would be ideal if you could share a progress update on what has been achieved with a small summary of challenges/ support needed at the end of every week to ensure everyone is on the same page.
You have not kept your team updated about your work, this is highly unprofessional.
I was going through the work you submitted last week and I can see you have put in a lot of effort. However, I could see that there were some small errors and inaccuracies in the report across multiple sections. I believe that if you proofread your work thoroughly before turning it in, it will reduce the number of iterations and improve your quality of work.
You seem completely distracted as you have been submitting flawed and below average work, this will not be tolerated.
I understand that you are working on multiple projects, however, you need to ensure that the most important projects are not overlooked and their timelines are not missed. Therefore, I would suggest you create a list of tasks you are working on and check with the respective reporting managers on the priority and set clear expectations to ensure that no deadlines are missed.
You have missed your deadline again, it seems like you are not serious about you work.
I see that you have been able to achieve only a part of the goals that you set out for this year. Maybe you were trying to spread yourself too thin. I would suggest you reduce the number of projects you are working on and ensure that the goals you set you are able to achieve. Furthermore, you must be vocal about the support or resources you need to achieve your goals.
Are you even serious about your work, your level of goal achievement indicates otherwise.
I see that you have been taking some time off lately, without any prior intimation. Let’s try to understand if there is a particular reason for the same. We can work on your schedule to make it more flexible.
You have been missing all meetings lately, this tardiness is not appreciated.
I see that you are excellent at execution of ideas. However, I believe that you need to focus more on coming up with solutions on your own. I would suggest participating more in the brainstorming sessions and coming up with solutions. Try to think on your own, before you reach out to others with the problem.
You lack any problem solving capabilities, and will be stuck to execution for the rest of your career.
Constructive feedback is integral to organizational success. Here are a few things to keep in mind:
While performance management has been a key priority for organizations, for a long time, year end reviews were considered to be the most effective way to facilitate the same. However, recently organizations are observing a shift towards continuous performance management with an introduction of the performance management cycle. This article will focus on different aspects of the performance management cycle and how it enables unlocking the potential of high performance teams.
Before going into the diverse aspects, you should first understand what a performance management cycle essentially is. If you have an idea of what continuous performance management is, you’re already a step ahead in the understanding. Performance management cycle primarily is a way or a model in which you evaluate or focus on the performance of your employees throughout the year. The idea is to break down the different elements of employee performance into different stages and focus on them consistently. It starts with setting goals and ends with rewards for a job well done, which leads to setting of new goals and the performance management cycle resets.
While you may want to divide your performance management cycle into any number of stages, mostly there are four stages.
The first stage, at the very beginning of the performance management cycle, focuses on creating a plan for the performance ahead. The idea is to have a clear understanding on what your employee must achieve and how you will eventually review and evaluate them. During the planning stage, you and your team member, collectively should:
Thus, the planning stage of the performance management cycle sets the tone for the year ahead and ensures there is clarity at all levels.
Once the goals have been set in the planning stage, you enter the monitoring stage of the performance management cycle. This stage essentially focuses on ensuring that things are moving as planned. The idea is to ascertain that your team members are more or less on track for specific milestones outlined as a part of goal setting. Additionally, this stage will help you address any performance challenges that you may observe, sooner than later. Monitoring stage includes:
The monitoring stage essentially focuses on tracking the performance of your employees against the set goals to provide constructive feedback and help them perform better.
The third stage of the performance management cycle comes into existence towards the end. It involves reviewing the performance and providing ratings based on the established KPIs and metrics. While this is the formal review process, if you have been constantly monitoring the performance of your employees, this will essentially be a consolidation of all the reviews and feedback shared overtime. While delivering performance reviews, ensure that you:
Since you have been connecting regularly with your employees, the reviews will not come as a surprise to them, but will help you monitor the trends of their performance and guide the next stage for the employee’s professional growth.
Finally, the rewarding stage in the performance management cycle acts as a culmination to one cycle and sets stage for the commencement of the next. The objective is to take into account their performance over the performance management cycle and create a culture of rewards and recognition to celebrate and appreciate high performance. Some of the quick ways to reward your employees include, giving them:
This stage is important to make your employees feel valued and motivate them to keep the performance going. It will also push average performers to step up their efforts and enable you to create a high performance culture.
Now that you understand the various stages of a performance management cycle, let’s quickly look at why the performance management cycle is important for your organization. It will help you:
In addition to the above mentioned benefits, a performance management cycle can help you build a high performance culture in a number of ways. Some of the top aspects include:
What constitutes high performance can be abstract. For some, closing 5 deals can be high performance, for others, it might be closing 15. Planning stage in the performance management lifecycle will help your employees understand what constitutes high performance and thus, proceed towards it.
A key part of the performance management cycle is the rewards and recognition. When employees feel their performance is being valued and recognized, they tend to double up their efforts, leading to a high performance team.
Monitoring and tracking followed by 1-o-1 conversations can help you communicate with your employees regularly. Not only will you track their performance, but will also listen to their concerns or challenges and offer them feedback. Such conversations and feedback have a positive impact on performance, leading to a high performance culture.
One of the foundations of high performance is enabling your team members to undergo the right training. Performance management cycle can help you understand which training is important for your employees at which performance stage, realizing high quality results.
As a manager, there are several ways in which you can unlock the true potential of a performance management cycle. You are one of the key stakeholders who plays an important role in every stage of the cycle. Here are a few tips that can help you augment the effectiveness of the performance management cycle:
A performance management tool can significantly help you streamline your performance management cycle by offering the following benefits.
Get automated performance snapshots of your employee’s performance over the 9 box grid to track performance trends over time and provide reviews without recency bias.
Leverage guided templates with AI based suggestions for your 1:1 conversations with employees during the monitoring stage based on performance over time. Receive suggested talking points for goal-centered conversations.
Look at historic feedback to see improvement in performance and compare performance over time. You can also compare performance of peers over specific parameters.